Storage Engineer II

Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers' most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.

This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.

We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.

Responsibilities

• Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)
• Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively
• Manage storage capacity and lifecycle planning to ensure platform scalability and reliability
• Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed
• Execute regular maintenance, upgrades, and system health checks
• Participate in 24x7 on-call rotation and respond to after-hours incidents when required
• Document configurations, changes, resolutions, and standard operating procedures
• Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance
• Communicate technical issues clearly and effectively to both technical and non-technical stakeholders
• Other duties as assigned in a dynamic and high-demand environment
• Evening and weekend work may be required as part of regular duties
• Occasional travel to datacenter or office locations may be necessary
• Participation in 24 / 7 on-call rotation is expected

Requirements

Preferred Qualifications