Patient Financial Services Rep

Patient Financial Services Rep

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

Core functions include :

• Performs pre-registration / registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process.
• May provide financial counseling to patients and their families.
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and / or patient concerns and maximize service excellence.
• Consistently meets monthly individual productivity goal as determined by management.
• Provides a variety of patient services and financial services tasks.
• Works independently under regular supervision and follows structured work routines.

Minimum qualifications include :

Preferred qualifications include :