Reg E Disputes Specialist I

Overview

Join to apply for the Reg E Disputes Specialist I role at Bank OZK

Responsibilities

• Assists branch employees with Reg E and non-Reg E dispute-related issues
• Verifies information on disputes is complete and accurate
• Researches account history to identify prior transactions related to the dispute
• Communicates with customer to gather dispute-related information
• Enters dispute information into the tracking system to ensure all relevant information is documented
• Corresponds with Fiserv to provide additional information as needed to proceed with dispute
• Reviews daily reports for quality assurance, interest payment processing, and audit reports
• Answers customer service-related telephone calls, as needed
• Maintains good punctuality and attendance to work
• Follows Reg E and Visa rules and Bank policy, procedures, and guidelines

Knowledge, Skills & Abilities

Qualifications

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation. Note : This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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