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Customer Communications Lead
VirtualVocationsBeaumont, Texas, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Communications Lead to manage customer-facing communications and advocate for customer insights within the organization.
Key Responsibilities
Lead the creation and delivery of customer communications regarding updates, releases, and initiatives
Develop and manage communication templates and content assets, ensuring consistency and a customer-first perspective
Drive engagement in the Customer Advisory Board and represent customer perspectives in internal discussions
Required Qualifications
Minimum of 5+ years in communication, marketing, or customer experience, preferably in SaaS or technology
Proven ability to create high-quality written and visual content for diverse channels
Experience in translating complex topics into clear, customer-friendly messages
Strong project management skills and ability to collaborate with senior leaders
Comfortable working with cross-functional teams across global regions
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Communication Lead • Beaumont, Texas, United States
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