Resource Coordinator Patient Escort - Patient Escort, Full-time, Days

Resource Coordinator Patient Escort - Patient Escort, Full-time, Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Resource Coordinator Patient Escort reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Resource Coordinator Patient Escort facilitates the scheduling and training of Dispatchers and Escorts. Additional responsibilities include electronic (TeleTracking) reporting, assisting with daily supervision, and transporting patients when volumes are heavy.

Responsibilities :

• Assesses transportation needs for assigned shift and monitors activities to ensure patients as being moved in a safe and timely manner.
• Responsible for running and maintaining key reports through the Patient Escort software (TTI), including response times and employee productivity.
• Assists in the coordination of employee scheduling, both long-term and daily needs.
• Serves in a support capacity for employee timekeeping, reporting (Kronos).
• Identifies and communicates critical situations involving the transport of patients, blood, or specimens in accordance with departmental standards.
• Transports patients when volumes are heavy.
• Performs Dispatch functions if necessary.
• Operates, monitors all aspects of Electronic Transport software system; including entering requests, altering priorities, request audit, employee breaks, and appointments for diagnostic testing.

Qualifications

Required :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.