Enterprise Fraud Management Team Lead II

Leadership Role In Enterprise Fraud Management Team

Provide leadership and support to a team of Analysts, Senior Analysts and / or Support Specialists responsible for day-to-day operations of assigned EFM team. Lead team communications and workflow distribution to ensure full compliance with all guiding timeframes, service levels, regulations and internal procedures. Recommend solutions for all identified areas of opportunity and assist with implementation of recommendations. (Actions directly impact bank fraud client experience as well as reputational, compliance and operational risk.)

Essential Duties And Responsibilities

• Provide leadership to a team of Analysts. This includes monitoring departmental workflow to achieve appropriate service levels and experience.
• Monitor call recordings for team to ensure proper caller authentication on all incoming and outgoing calls.
• Train / Mentor new hires into the team and arrange for refresher training to existing teammates.
• Maintain expert knowledge and understanding of all regulations to ensure any information provided is in compliance.
• Maintain expert knowledge and understanding of Enterprise Fraud Management processes to ensure any information provided is in compliance.
• Provide daily and monthly reporting on work volumes with explanations around any atypical spikes or trends.
• Handle escalated sensitive, complex and large financial, compliance or reputational issues where appropriate.
• Identify process deficiencies and determine appropriate steps for remediation.
• Serve as back-up to team manager as needed.

Qualifications Required Qualifications

Preferred Qualifications

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.