Customer Experience Leader (ORLANDO)

POSITION PURPOSE The individual in this position is responsible for achieving and / or exceeding the store's sales budget, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate cash and budget controls, management and development of all resources including store personnel, inventory and facilities. This is a brand new store opening in October 2025 at The Florida Mall in Orlando, FL. ESSENTIAL JOB FUNCTIONS / KEY ACCOUNTABILITIES Sales Ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement. Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc). Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff. Own his / her business and is able to quantifiably articulate overall store metrics and performance. Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities. Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities. Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product. Staff Development Partner with the District Manager to hire, manage and develop store personnel in accordance with Lindt & Sprngli standards and guidelines in order to ensure a dynamic, knowledgeable and sales driven team. Recruit qualified individuals for open positions. Proactively and effectively network to provide viable candidates for the store and the district. Retain high performers and control turnover. Train and hold staff accountable to company standards, ensuring daily operations and sales are achieved. Build a talent pool to prepare for staffing gaps due to promotions, peak selling seasons and / or turnover. Train, coach and mentor store staff to be highly engaged and fluent with sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer. Operational Controls Ensure store meets or exceeds company standards for operational controls. Full P&L responsibility for the business. Inventory Control / Shrink. Cash Management (POS, paperwork, logs, Policies & Procedures). Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety). Payroll / Labor Management. Compliance with specific store scheduling templates that are designed to meet the needs of the business. Expense Control (sampling, damages, supplies, etc.). Follow company directives in a timely and accurate manner. Comply with all quality assurance Policies & Procedures. Visual Execution and Store Standards Ensure store meets all company standards and expectations for visual direction and brand presentation. Full responsibility for store VMG (Visual Merchandising Guidelines). Timely and accurate execution of all merchandising directives. Responsible for upkeep and timely maintenance of the store; to include both exterior and interior presentation and cleanliness, fixtures, branding, price points, etc. Ensure product quality standards are met and daily product rotation (FIFO) requirements are adhered to. POSITION QUALIFICATIONS Skills & Knowledge Proven sales background; preferably in a specialty environment. Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus. Knowledge of effective recruiting sources and techniques. Demonstrated success in a supervisory role. Basic math and / or accounting skills. Experience Required Retail (Specialty preferred) or Hospitality background. Minimum 2 years of Management experience. Prior experience with computerized POS system. Education Required High School Diploma (Required) / Associates Degree (Preferred) Other Requirements Shift work to include nights, weekends (Saturday and Sunday) and Holiday's Regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 35 pounds, occasionally lift and / or move up to 50 pounds. Ability to climb, balance, stoop, kneel, crouch and reach with arms. It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Lindt and Sprngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. Requirements POSITION QUALIFICATIONS Skills & Knowledge Proven sales background; preferably in a specialty environment. Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus. Knowledge of effective recruiting sources and techniques. Demonstrated success in a supervisory role. Basic math and / or accounting skills. Experience Required Retail (Specialty preferred) or Hospitality background. Minimum 2 years of Management experience. Prior experience with computerized POS system. Education Required High School Diploma (Required) / Associates Degree (Preferred) Other Requirements Shift work to include nights, weekends (Saturday and Sunday) and Holiday's Regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 35 pounds, occasionally lift and / or move up to 50 pounds. Ability to climb, balance, stoop, kneel, crouch and reach with arms. It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Lindt and Sprngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.aa415a4b-8b21-40fc-a65c-70d2b25ca29a