Aisles Online Clerk

Aisles Online Clerk

Responsible for completing supplementary tasks to aid in providing the best service possible to our online shoppers. Handles tasks such as bagging, organizing, tendering, and gathering online orders.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager.

Positions that report to you : None

Primary duties and responsibilities include providing prompt, efficient, and friendly customer service, smiling and greeting customers in a friendly manner, assisting customers, answering the telephone promptly, selecting, scanning, and bagging items, tendering customer orders, ensuring products maintain proper temperature, adhering to company policies, and reporting to work when scheduled.

Secondary duties and responsibilities include lifting, carrying, and loading groceries into customer vehicles, monitoring incoming online orders, and performing other job-related duties and special projects.

Knowledge, skills, abilities, and worker characteristics include commitment to the Hy-Vee mission, good verbal and written communication skills, strong interpersonal skills, ability to identify problems, develop and execute solutions, ability to substitute products for customers, well organized, ability to multi-task, and ability to work independently.

Education and experience : High school diploma or equivalent preferred.

Physical requirements include visual ability to see detail at near range, ability to perform medium work, ability to perform the following physical activities, and daily contact with store personnel, customers, and the general public.