Concierge - Sewell BMW of the Permian Basin

Job Description

Job Description

Concierge - BMW

The Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Responsibilities

Job Responsibilities :

Greet customers at the front desk / cashier counter in a pleasant and professional manner

Maintain a friendly and helpful attitude when answering phones

Compute customer bills

Receive customer cash, checks, and credit card payments; record amount received.

Issue accurate receipts to customers

Provide cash refunds or credit memorandums to customers for returned merchandise

Operate cash register

Reconcile cash drawer daily

Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual

Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution

Maintain and file repair orders, parts invoices, and rental forms; list missing documents

Close all open invoices

Assist service and parts department with telephone coverage

Provide clerical and secretarial assistance to parts and service departments

Work with the department manager to keep products, services offered, their features and value, and any price changes current

Maintains a professional discretion

Maintains a clean and organized work area

Perform other duties as assigned

Schedule : Monday through Friday, and rotating Saturdays - 7 : 30am-6 : 00pm

Requirements

Skills & Requirements :

High school diploma or GED

Valid driver license and acceptable driving record

Background and drug screening

Ability to multitask

Outstanding customer service skills