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SSVF Case Manager

SSVF Case Manager

The Salvation Army USA Central TerritoryPeoria, IL, United States
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THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE : SSVF Case Manager -Supportive Services for Veteran Families (SSVF) Program - PEORIA / GALESBURG

LOCATION / DEPT : Supportive Services for Veteran Families (SSVF Program) - Peoria / Galesburg

REPORTS to (TITLE) : SSVF Region 4 Supervisor

FLSA CATEGORY : Non-Exempt

STATUS TYPE : Regular, Full-Time

PAY GRADE : 205 - Grant Funded

PAY RATE : $19.97 - $23.96 per Hour

OUTCOMES :

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES :

  • Case Management (70%)
  • Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
  • Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
  • Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
  • Provide participants with links to community services as needed.
  • Provide services as needed, e.g., court appointments, landlord / tenant conflict resolution, etc.
  • Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
  • Participate in housing searches and scheduling housing inspections.
  • Provide intake including required documentation for admission, referral needs, program details and expectations.
  • Conduct outreach, intake, and enrollment activities.
  • Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
  • Provide resources and referrals as needed to Veterans and household members.
  • Flex schedule to meet with full time employed Veterans during non-standard business hours.
  • Ensure client confidentiality in accordance with established procedures and regulations.
  • Performs other duties as assigned as related to the mission and goals of the SSVF Program.
  • Administrative Responsibilities (20%)
  • Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
  • Provide electronic detailed case note records.
  • Participate in quality assurance / CARF Task Force Group.
  • Collaboration (10%)
  • Attend community meetings and Coordinated Entry By-Name-List reviews.
  • Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
  • Communicate effectively with VA HUD-VASH and Salvation Army personnel.
  • Attend weekly, monthly meetings and annual training events.

TRAVEL

  • Travel throughout the program's service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events.

    • EDUCATION / EXPERIENCE

  • Bachelor's degree in human services, social work, or a closely related field

    • OR

  • One year of direct, full-time case management experience working with the homeless population and / or working with Veterans
  • An in-depth knowledge of VA programs and guidelines
  • And / or Veteran status

    • COMPENTENCIES

  • Team player, self-starter, and perform well with minimal supervision.
  • Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
  • Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
  • Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
  • Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
  • Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
  • Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.
  • Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.
  • Willing to promote the mission of The Salvation Army.

    • POSITION LIMITATIONS (What this position must do)

  • This individual will only commit The Salvation Army resources that have been allocated or approved.
  • This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services / SSVF Program Manager informed on all critical issues relating to their area of responsibility.
  • This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

    • PHYSICAL DEMANDS / WORK ENVIRONMEN T

  • This position is required to do light physical work.
  • In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
  • Adept with Microsoft Office, Word, Outlook, Excel and PowerPoint.
  • Must be able to lift or move up to 30 lbs.
  • The work environment for this position normally includes an office environment with a low to moderate noise level.
  • Must be able to travel to multiple sites.
  • Able to accurately type 45 words per minute.
  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions : resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
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    Case Manager • Peoria, IL, United States