Print and Production Consultant

Position Summary

POSITION SUMMARY : The Customer Service Representative (CSR) position is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the overall FXO products and services offering. The role encompasses interaction with customers over the phone, email and, if required, face-to-face by gathering project specifications to support order processing from quotation through order delivery. This position requires minimal instruction and supervision and interacts on a daily basis with customers and business partners (internal and external) to ensure customer's projects are completed on time.

General Duties and Responsibilities

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Support sales team by collaborating with key customer accounts and own the account relationship from quote through project execution
• Receives artwork, distribution list and obtains production and delivery specifications from customers and / or sales representative.
• Reviews pricing and creates quote for submission to customer / sales
• Preflight and proof files in timely fashion for production
• Manage the routing of print jobs from the commercial customers for production
• Create, maintain, track and update production schedule and billing using scheduling software tools
• Follows up with calls to customer / sales at regular intervals throughout the process
• Provide outstanding customer service via phone and email to customers, commercial sales and internal teams
• All other duties as needed or required

Minimum Qualifications and Requirements

Essential Functions

Additional Qualifications

Pay and Benefits

Pay Transparency : Pay :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can learn about Philadelphia's fair chance hiring law.

For more information, learn more about FedEx Office careers.

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