Sr Customer Program Management Professional

Job Description

As a Sr Customer Program Management Professional here at Honeywell, you will be responsible for leading customer experience programs that enhance the overall satisfaction and engagement of our clients. Your expertise will be crucial in developing strategies that drive customer loyalty and improve service delivery across the organization.

You will report directly to our Sr. Director / Customer Business Manager and you'll work out of our Mason, Ohio location on a Hybrid work schedule.

Are you ready to help us make the future? In the Customer Experience & Success job function you will be responsible for analyzing, designing and implementing the changes to points of interaction between the customer and the company to enhance customer experience with company services and products. The person identified will communicate areas of improvements in client experience to enhance products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit : click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date : September 15, 2025

Responsibilities

KEY RESPONSIBILITIES

Onboarding :

• Assisting customers in the Entry Into Service (EIS) Process getting started with the product or service, setting up their accounts, and providing Introduction to Customer Care.

Cultivate Customer Relationship & Satisfaction

Road Map Planning (Obs Mgmt)

Budgeting & Metrics

Qualifications

YOU MUST HAVE

WE VALUE

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Required Skills

Customer Experience