Director of Operations

We are looking for a customer-focused and accountable Director of Operations to build and scale the transportation, logistics and distribution network that delivers Maiden Home furniture to customers nationwide. This role will activate a flexible, scalable and cost-efficient network of partners that can support growth in Maiden Home's omni-channel model and global manufacturing base. This role will also be asked to define and execute the in-home delivery experience elevating Maiden Home's luxury standards and unlocking access to new markets.

Our ideal candidate is a self-starter that is commercially-minded and customer-obsessed with strong financial acumen and a structured approach to problem-solving. This person should be highly collaborative with a strong executive presence that enables effective engagement of cross-functional stakeholders and external partners. Lastly, we're seeking an inspirational team leader that thrives in a dynamic environment with the ability to deliver short-term results, while also developing a roadmap that enables Maiden Home to deliver on long-term strategic objectives.

Network Strategy & Development

• Define supply chain solutions that support growth in global manufacturing base, building flexibility, resiliency and scalability in the network
• Build and activate the partner network that delivers furniture and home goods to Maiden Home customers, defining service offerings and SLAs for customers and unlocking growth in new markets
• Build logistics partnerships that bring furniture and home goods into the Maiden Home network from domestic and international suppliers, optimizing cost and service levels
• Develop a distribution model that supports omni-channel sales (retail, online) & expansion from made-to-order into inventoried goods, ensuring on-time delivery and a seamless end customer experience

Customer Experience

Commercial Initiatives

P&L and Balance Sheet Management

Team Leadership

Qualifications