Customer Operations SpecialistSupply Talent • Chicago, IL, United States
Customer Operations Specialist
Supply Talent • Chicago, IL, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionServe as the first point of contact for customers, handling inbound queries related to orders, deliveries, and payments. Resolve supply chain issues promptly to drive strong On-Time, In-Full (OTIF) performance. Maintain high customer satisfaction by understanding client needs, providing regular updates, and proactively addressing feedback. Maintain accurate and complete records on the company platform, CRM, and other systems to ensure centralized and accessible information. Monitor and report key operational metrics, including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle times. Identify and implement process improvements to enhance the customer experience, order accuracy, and overall operational efficiency. Ensure compliance with internal and external policies on supplier and customer data, including secure handling of tax IDs, bank details, and legal forms. 1–2 years of experience in Customer Success, Customer Service, Operations, Account Management, Supply Chain Administration, or similar roles—ideally within a fast-paced B2B or supply chain environment. Proven ability to manage operational processes across multiple stakeholders with precision and accountability. Strong track record of resolving complex issues and building trust-based relationships with both customers and internal teams. Growth mindset with the desire to work in a fast paced start-up environment Degree educated or equivalent
We're hiring a Customer Operations Specialist for a high growth European VC start-up who have recently launched into the US.
Based in Chicago (hybrid / flexible), this is a great opportunity to join a innovative tech focused business, that's fast paced and high autonomy.
This is a newly created position that will play a central role in ensuring customers succeed, whilst maximizing the value they get from the company's products and services.
Key Responsibilities :
Supply Chain Administration
- Manage all supply chain administrative tasks to support timely delivery of services.
- Confirm purchase order (PO) details with buyers and raise POs with suppliers.
- Monitor platform automation performance, reconcile invoices, and follow up on payments.
- Own the end-to-end supplier onboarding process, including collecting key documents (e.g., credit forms, certifications), validating information, and ensuring timely setup in systems.
Customer Operations & Support
Data & Reporting
Collaboration & Process Improvement
Experience required
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