Customer Care Inside Sales Consultant

Scope of the Role will be passionate about the customer experience, persuasive and highly motivated to retain and upgrade and resolve Member issues. They will strength customer relationship through member education relative to benefits and plan usage to improve membership retention. Our ideal Customer Care Inside Sales Consultantwill be a high performer in customer facing roles that will require building relationships through a consultative process to meet the needs of the customer. This role will have an aptitude for retention to thrive in a quota-based and competitive environment.Earn Member trust and re-build the relationship through effective problem resolution, reselling the benefits and value of PPLSI's products & services. Work closely with all segments of PPLSI to retain the Member by solving their issues using exceptional customer service skills and employing Customer Education and Product Knowledge Expectation Analyze customer needs and tailor PPLSI products and benefits to the customer's situationPresent plans and benefits confidently and comprehensively Education, Knowledge, and Experience One or more years of experience in customer service in a sale environment preferredStrong active listening skills and ability to overcome objections Ability to multi-task, prioritize and manage time effectively Technical aptitude, problem solving skills and ability to prioritize multiple items at once Physical Requirements / Work Environment

• Prolonged periods sitting or standing at a desk and working on a computer
• Must be able to regularly lift, carry, and otherwise move up to 15 pounds at times and occasionally up to 30 pounds
• Regular and predictable attendance and punctuality is requiredJob Location : Duncan, OklahomaThe ability to frequently, physically move between departments / floorsWhile performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. PPLSI is an Equal Opportunity Employer. PPLSI does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.A trailblazer in the democratization of affordable access to legal and identity protection, PPLSI is the world's largest platform for legal, identity, and reputation management services covering more than 4.4 million people. IDShield, LegalShield's identity theft solution for individuals and families, has more than one million members. LegalShield and IDShield serve more than 140,000 businesses. In addition, over 34,000 companies offer LegalShield and IDShield plans to their employees as voluntary benefits.

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