Maintenance Quality Control Analyst (Residential)

Are you looking to join one of KC’s fastest growing companies?

Maintenance Quality Control Analyst (Residential)

Our Story

In 2020, property managers across the country struggled with maintenance challenges fueled by labor shortages and supply chain disruptions. Lula stepped in with a mission : to make maintenance easy for residents and property managers everywhere. By leveraging our extensive vendor network and innovative solutions, we provided much-needed relief when the industry needed it most.

Since then, Lula has grown to over 100 employees, achieved exponential growth, and expanded to 45+ markets (and counting). As we continue our rapid expansion, we're seeking talented professionals to help us deliver on our promise of simplifying maintenance for our customers.

Lula’s team thrives in a fast-moving, high-energy environment dedicated to putting customer needs first. If you’re passionate about making a difference for our users, eager to grow your career, and driven by results, we want you on our team.

Accolades :

➡ Ingram Business Magazine’s 2025 Fastest Growing Company in Kansas City

➡ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡ Proptech Breakthrough’s Work Order Management Solution of the Year

➡ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

About the Role

Are you ready to bring your property maintenance expertise into a dynamic office environment? Lula is looking for a Maintenance Quality Control Analyst to help us transform property care. Use your hands-on trade skills (handyman, HVAC, plumbing, electrical, or similar) to ensure work order requests are accurate, complete, and ready for our pro network—while collaborating with our in-house teams.

What You’ll Do

Review and curate completed work orders before they are presented to the customer.

Communicate with providers when needed to clarify job details and ensure all essential information is collected.

Collaborate with customer service, operations, provider success, AI, and product teams to refine and improve the work order process.

Provide feedback and advice based on maintenance best practices.

Help Lula deliver a best-in-class property maintenance experience for customers.

Who You Are

5+ years hands-on experience in property maintenance, construction, handyman, HVAC, plumbing, or a similar trade.

Strong written and verbal communication skills.

Detail-oriented and committed to quality.

Comfortable using technology and eager to learn new digital tools.

Team player with a positive attitude and excitement for building company culture.

Why Lula?

Fast-paced, supportive, and tech-driven environment.

Direct impact on company growth and customer satisfaction.

Work with our amazing team in our Kansas City headquarters.

Fun team events and a mission-driven culture.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Parental leave

Vision insurance

Work Location : In person

Salary Range : $60,000-65,000k

Supplemental pay : Company Bonus opportunity

Check us out!