Patient Services Coordinator III

Clinic / Practice Assistant Sr.

Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Clinic / Practice Assistant Sr., you'll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You'll help ensure smooth daily operations and a positive patient experience.

Be part of a collaborative, mission-driven team

Gain exposure to cutting-edge oncology care

Make a meaningful impact on patients' treatment journeys

Enjoy variety in your day and opportunities to grow

Job Summary

Under the general supervision of the Practice Manager, the Clinic / Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP's and other clinical staff members to ensure a qualitybased work flow throughout the department of Radiation Oncology. Provides support to multiple physicians in a busy clinic setting Performs all front desk check in / check out functions (including insurance verification and copay collection) May be required to get prior authorization for scan before booking Runs daily schedules in Mosaiq Arrive and queue patient in Mosaiq for Consults and Follow up appointments Present and explain HIPAA and MaHighway documentation for patient signature Ensures compliance with Rad Onc wristband policy and patient identification Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module Prepare parking vouchers for patients Schedules translators for patient appointments Calls the inpatient floors to confirm patient treatment and transport times every morning Answers multiple busy phone lines Scans miscellaneous documents, including patient consent forms into Epic Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material Responsible for all FD "inbasket" pool emails through Epic Assist with reminder calls Assist with managed care authorizations and Epic workqueues Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented. Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and / or Operations Improvement Initiatives. Cross trained for Lunder LL2, Lunder LL3, Proton or Cox LL front desk coverage. Performs special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing / editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Onsite Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17 / Hourly Grade 4

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.