A company is looking for a Representative, Customer Care.
Key Responsibilities
Engage with customers to resolve issues that come through as support tickets
Craft tailored communications to help customers resolve their issues
Partner with internal teams to diagnose and solve problems
Required Qualifications
1+ year of relevant experience
Excellent writing skills with the ability to communicate complex problems clearly
Strong commitment to customer experience and continuous personal skills refinement
Ability to manage multiple competing priorities effectively
Availability to work on weekends and holidays semi-regularly
Customer Care Representative • Syracuse, New York, United States