Security alarm monitoring unit operator

Overview

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

This role will endeavour to support the client to deliver industry leading services. As the forefront of the business, it will be expected that you will hold the best in business customer service to all stakeholders. Working in the control room a security CCTV controller is responsible for monitoring and managing surveillance cameras. You will ensure the safety and security of the site by monitoring live footage, recognising potential security threats, and responding appropriately to incidents. The controller must be able to follow established protocols, communicate effectively with security personnel on the ground, and document all activities and incidents within the control room.

Responsibilities

• Operating the Security Alarm Monitoring Unit, effectively responding to security events and incidents promptly.
• Enforcing security protocols for all staff, contractors, and visitors through the systems in place.
• Providing essential security advice and alerts when required.
• Monitoring and ensuring the functionality of protective security measures to secure personnel, processes, and property.
• Act as the primary point of contact for all security-related activities within the client's site.
• Future responsibilities include conducting security investigations, reviewing and retrieving CCTV footage, and assisting in project work as needed.
• Manage key allocation, administer access control privileges, and carry out audits of security systems in compliance with established security policies.
• Develop comprehensive assignment instructions and produce internal process documentation.
• Create and approve low-level work orders and purchase orders.
• Maintain and review live reporting systems and data to meet security reporting requirements.
• Oversee intercom traffic from operational sites and address non-security maintenance and repair tasks for fire and life safety systems.
• Facilitate the integration of security systems with broader IoT devices outside the security team.
• Delegate tasks and provide clear direction to the security guard force.

Requirements

Site Overview

The security control room is a self-contained facility equipped with welfare amenities and office space, designed to support the effective management of security operations.

Shifts & Hours

Shifts : mixture of days, nights and weekends

Hours : 44 / 48 hours per week

Pay Rate : £13.40 per hour

Benefits

Mission, values & competencies

Embracing the company's core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.

Internal relations

It is critical that the individual has comprehensively good working internal relationships with team members and respective departments and communicate and support the company ethos effectively, whilst making sure best practice is followed. These progressive relationships will be based on a can-do attitude with a positive thoughtful style in ensuring effective communication is carried out throughout the business, always ensuring that client service remains at the centre of what we do.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager. The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

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