Customer Success Advisor

Customer Success Advisor

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers. As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their business objectives by using their Autodesk solutions to the fullest potential.

Proactively engage with customers through outbound calling to ensure client satisfaction

Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions

Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals

Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones

Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities

While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship

2-5 years Customer Success / Account Management experience

Customer facing at your core : Customer Empathy & customer mindset

Ability to operate in a dynamic environment, which means multitasking as priorities evolve

Collaboration and coordination across multiple stakeholders

Salesforce proficiency

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We take pride in cultivating a culture of belonging where everyone can thrive.