Sales Customer Service Manager

Job Description

Job Description

Sales Customer Service Manager

Industry : Upscale retail boutique & event space

Location : St. Louis, MO

Schedule : Full time with shared scheduling up to 2 weekends per month

Compensation : Annual salary of $58,000 - 66,000 + bonuses, benefits package

Summary of Qualifications :

• 3-5+ years of retail experience demonstrating leadership
• 3+ years of management or supervisory experience
• Willingness to work a rotating schedule encompassing 1-2 weekends per month
• Ability to commute to our St Louis store location

About Us : Hearth & Soul is an upscale retail boutique and event space with locations in St. Louis, MO and Tallahassee, FL. Its hallmark is a unique set up resembling a private residence with distinct spaces for the kitchen, hearth room, library, dining room, men’s and women’s closets, bed and bath, mudroom and pet corner, and outdoor patio. As part of the mission to feed people’s souls and bring communities together, we host monthly events that highlight a local wellness organization and nonprofit. We are looking for a Sales Customer Service Manager to support customers and drive sales goals.

About This Role : This position is responsible for leading in-store sales performance, customer experience, and team development as one of three store managers. The role will have a direct impact on the sales floor, team hiring and training initiatives, managing specialty sales and outreach efforts, and will collaborate with operations and marketing teams to meet company goals. It also contributes to strategic planning, reporting, and off-site engagement to drive both in-store and community-based sales.

The ideal candidate is someone who :

Essential Tasks

While our managers wear many hats, below is a summary of what you may be doing on any given day :

Requirements

In order to be considered for this position, we need you to show :

Benefits

Details will be shared with top candidates, but a summary of benefits offerings is as follows :

If you think you'd be a good fit, we'd love to see you apply!

Hearth & Soul is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.