LTSS Service Care Manager

Position Title : LTSS Service Care Manager

Work Location : Candidates must reside in West Palm Beach County - Boca Raton area. Zip Codes : 33428 33433 33434 33496 33498 33427 33429 33431 33432 33481 33486 33487 33488 33497 33499

Assignment Duration : 12 months

Work Schedule : Monday - Friday 8 am - 5 pm

Work Arrangement : This is a remote position working from a home office. The role is remote but also requires field work - while allows for a self-made independent role. Southern Palm Beach County is the target location.

Position Summary : Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans / service plans for long-term care members and educates members and their families / caregivers on services and benefits available to meet member needs.

Background & Context :

• Stabilizing Long term care workforce, supporting and maintaining compliance as we continue into our new contract requirements effective 2 / 1 / 25. We were awarded the entire state for the new state contract.
• Opportunity for promoting and growth from within the company. Promotional opportunity who wants to grow within the company and continue to develop even across to other lines of business
• We have a diverse team as our membership is diverse. Having a diverse workforce only helps the plan to better serve our members. The interview panel will consist of a diverse panel.
• Prefer Spanish Speaking
• The position will be 8 to 5 with the possibility of participating in a flex work week after bring hired on FTI ( to be reviewed / approved by leadership based on performance in the role)
• The team has a strong longevity and many of the team have been a part of the team for years
• They can build and schedule their meetings throughout the week
• Interacting with members, family members, providers and other departments to ensure member's needs are being met. member / provider requests / issues / concerns
• Visit members in field and return to home office to complete documentation .

managing difficult members, multiple priorities. Positive attitude, problem solver / solutions oriented, empathy while ensuring business needs are met.

Key Responsibilities :

Complies with all policies and standards

Qualification & Experience :

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

License / Certification :

Position is offered by a no fee agency.