Talent.com
Front Desk Supervisor
Front Desk SupervisorCourtyard by Marriott Lincoln • Lincoln, NE, US
Front Desk Supervisor

Front Desk Supervisor

Courtyard by Marriott Lincoln • Lincoln, NE, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Employee discounts
  • Paid time off

Front Desk Supervisor

The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.

GUEST SERVICE

  • Maintains guest service as the driving philosophy of the hotel
  • Personally demonstrates a commitment to guest service responding promptly to guests needs
  • Is committed to making every guest satisfied
  • Develops added-value customer service programs
  • Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
  • Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Ensures all shift checklist are completed
  • Ensures all call backs are being performed
  • Front Office Supervisor should remain highly visible and readily available for guest at all times
  • Ensures proper procedures are followed concerning guest safety security boxes
  • Settles all credit card, guest, and accounts receivable credit disputes

    • FRONT DESK MANAGEMENT

  • Acts as manager on duty for hotel and manages front desk operations
  • Ensures front desk staff is trained in all front desk operations, including check-in / check-out procedures, telephone procedures, hotel amenities and computer systems
  • Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
  • Produces accurate financial reports on time
  • Always demonstrates self-confidence, energy and enthusiasm
  • Responsible for continuous training / personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
  • Ensures front desk supplies are fully stocked
  • Ensures all front desk shifts and night audit shifts are filled

    • SAFETY AND SECURITY MANAGEMENT

  • Assists the Assistant General Manager / Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
  • Understands, follows, and assists with policies and procedures for the hotels key control system

    • GENERAL DUTIES EXPECTATIONS

  • Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
  • Manages time effectively to accomplish all desired tasks, duties, and action plans
  • Is punctual for all shifts and meetings
  • Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
  • Helps to maintain an organized work environment
  • Assists in keeping all areas of the hotel clean

    • For questions, please call Jesse Genrich. (402)904-4800.

    serp_jobs.job_alerts.create_a_job

    Front Desk Supervisor • Lincoln, NE, US

    Job_description.internal_linking.related_jobs
    Remote Inside Sales Supervisor

    Remote Inside Sales Supervisor

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Inside Sales Supervisor to manage team productivity and support daily operations.Key Responsibilities Accountable for overall team performance through training, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Front Desk Specialist

    Front Desk Specialist

    Alivation Health, LLC • Lincoln, NE, US
    serp_jobs.job_card.full_time
    Integrated Health Center | Next Level You.A leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Supervisor

    Customer Service Supervisor

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Supervisor to manage and support the staff of a contact center.Key Responsibilities Coordinate and supervise daily activities of team members Set prio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Front-End Engineer

    Senior Front-End Engineer

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Front-End Engineer (UI / UX).Key Responsibilities Own front-end design refinements, improving UI / UX across the site and products Evolve frontend architecture for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front Office Supervisor

    Front Office Supervisor

    Courtyard by Marriott Lincoln • Lincoln, NE, US
    serp_jobs.job_card.full_time
    Job Title : Front Office Supervisor.The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front Desk

    Front Desk

    TradeJobsWorkforce • 68446 Syracuse, NE, US
    serp_jobs.job_card.full_time
    MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Service Desk Analyst

    Bilingual Service Desk Analyst

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual (Portuguese / English) Service Desk Analyst.Key Responsibilities Provide general IT end-user support via phone, email, or chat Diagnose technical issues and pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Southeast P&C Team Leader

    Southeast P&C Team Leader

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Commercial Lines Team Leader for the Southeast Region.Key Responsibilities Provide guidance and support to Commercial Account Managers and assign daily tasks Train, co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Operations Supervisor - Gateway Mall

    Operations Supervisor - Gateway Mall

    JCPenney • Lincoln, NE, US
    serp_jobs.job_card.full_time
    As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front End Development Leader

    Front End Development Leader

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Front End Development Leader.Key Responsibilities Lead and mentor a high-performing front-end team, providing coaching and performance feedback Build and maintain nati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Guest Service Supervisor

    Guest Service Supervisor

    Drury Hotels • Lincoln, NE, US
    serp_jobs.job_card.full_time
    Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Hotel Front Desk Clerk

    Hotel Front Desk Clerk

    TradeJobsWorkforce • 68446 Syracuse, NE, US
    serp_jobs.job_card.full_time
    Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Provide excellent interactions with cu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Desk Team Leader

    Service Desk Team Leader

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Desk Team Leader I.Key Responsibilities Create a cohesive team environment through consistent management Coach and counsel direct reports, including performanc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Network Operations Supervisor

    Network Operations Supervisor

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Global Network Operations Center.Key Responsibilities Supervise and coordinate activities for assigned workers, ensuring operational standards are met Over...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Field Operations Supervisor

    Field Operations Supervisor

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Field Ops Contract Labor.Key Responsibilities Evaluate and optimize the necessity of contract labor across operations Lead negotiations with vendors to sec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Account Supervisor

    Account Supervisor

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for an Account Supervisor to manage client relationships and integrated marketing campaigns focused on climate change solutions. Key Responsibilities : Oversee client relations...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Front End Engineer

    Senior Front End Engineer

    VirtualVocations • Lincoln, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Front End Software Engineer.Key Responsibilities Provide visual solutions to communication needs using design sense and industry knowledge Create user flows, la...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Outpatient Services RN Team Lead (Current CAMC Employees Only)

    Outpatient Services RN Team Lead (Current CAMC Employees Only)

    Bryan Health • CRETE, Nebraska, US
    serp_jobs.job_card.full_time
    INTERNAL ONLY FOR CURRENT CRETE AREA MEDICAL CENTER EMPLOYEES.Coordinates nursing care at Crete Area Medical Center Outpatient Department. Coordinates the provision of patient care consistent within...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new