Checkout Coordinator

Job Description

Job Description

Benefits :

• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Job Overview :

The Checkout Coordinator plays a vital role in ensuring a seamless transition for patients at the end of their visit. This position is responsible for collecting patient payments, scheduling follow-up appointments and procedures, and providing clear explanations of the services ordered during the visit. The ideal candidate will have experience with eClinicalWorks EMR and proficiency in Excel.

Key Responsibilities :

Patient Payments :

Collect and process patient payments accurately and efficiently.

Verify insurance coverage and inform patients about their financial responsibilities.

Appointment Scheduling :

Schedule all follow-up appointments and procedures ordered by healthcare providers.

Coordinate with medical staff to ensure appointments align with provider availability.

Patient Communication :

Explain procedures, treatments, and follow-up care to patients, ensuring they understand what has been ordered during their visit.

Address any questions or concerns patients may have regarding their care and appointments.

Documentation and Record Keeping :

Maintain accurate and up-to-date records in the eClinicalWorks EMR system.

Ensure all patient information is confidential and compliant with HIPAA regulations.

Collaboration :

Work closely with healthcare providers, administrative staff, and other team members to ensure a cohesive patient experience.

Participate in team meetings and contribute to the continuous improvement of processes and patient satisfaction.

Reporting :

Utilize Excel to create reports and track patient payments, appointments, and other relevant metrics.

Qualifications :

Education :

High school diploma or equivalent required; associate degree in a related field preferred.

Experience :

Minimum of 1-2 years of experience in a healthcare administrative role.

Proficient in eClinicalWorks EMR and Microsoft Excel.

Skills :

Excellent communication and interpersonal skills.

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Attention to detail and a commitment to providing exceptional patient care.

Other Requirements :

Knowledge of medical terminology and insurance processes is a plus.

Ability to work in a fast-paced environment while maintaining professionalism.

Working Conditions :

The Checkout Coordinator will work in a clinical setting, interacting directly with patients and healthcare professionals.