Tier I Repair Specialist

A company is looking for a Kinetic Tier I Repair Specialist I.

Key Responsibilities

Answer inbound calls from customers regarding trouble repair for products and services

Utilize multiple systems to verify customer services and perform trouble isolation and repair

Create / update trouble tickets and provide excellent customer service to a wide range of customers

Required Qualifications

Associate's Degree in a technical discipline or equivalent experience

2-3 years of technical / telephony experience or 5+ years of directly related telephony experience

General knowledge of telecommunication products and service offerings

Technical aptitude for performing tasks to resolve customer issues

Ability to work in a high intensity, stressful environment