Client Support Administrator (CSA) Technical Lead

Client Support Administrator (CSA) Technical Lead

Schriever Space Force Base

Colorado Springs, CO

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a qualified Client Support Administrator (CSA) Technical Lead to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in Colorado Springs, CO.

Essential Duties and Responsibilities :

• Implement and maintain various enterprise and mission IT systems and serves as an interface to the supported community users.
• Provide guidance, direction, and training to other technicians in the group.
• Develop and implement system documentation and operation procedures. Identifies and corrects processing anomalies.
• Maintain visibility of Task Order (TO) specific break / fix (Service Desk) and sustainment efforts to coordinate CSA resources where needed; to include the In and Out, Moves and Change (IMAC) team.
• Develop, implement, and sustain MIT CSA training standards; to include MIT Service Desk, MDARTS Remedy, and break / fix SOPs.
• Monitor and respond to multiple communication channels to ensure customer's unique mission needs are being met.
• Coordinate with the MIT CSA Lead to understand and facilitate communication of Enterprise IT outages to CSAs and MIT

leadership as required.

Education and Experience :

Desired Requirements :

Salary Information : This position is expected to pay $95,000 - $110,000 annually; depending on experience, education, and any certifications that are directly related to the position.

Position Type / Expected Hours of Work :

This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours.

Other Position Requirements :

HX5 offers a competitive salary and benefits package to include :

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE :

If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call .

CJ