Talent.com
Tier 3 Help Desk Supervisor
Tier 3 Help Desk SupervisorConfidential • Maumee, OH, US
serp_jobs.error_messages.no_longer_accepting
Tier 3 Help Desk Supervisor

Tier 3 Help Desk Supervisor

Confidential • Maumee, OH, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Tier 3 Help Desk Engineer (Supervisor)

Take the next step in your career now, scroll down to read the full role description and make your application.

  • $24 - $28 Hourly
  • Location : Toledo OH, Region
  • Services : MSP

Job Description :

The Operations & Escalations Supervisor oversees the day-to-day execution of the service desk, ensuring tickets are resolved efficiently and escalations are managed appropriately. This role is focused on incident management, SLA compliance, and team performance.

Core Responsibilities :

  • Monitor and manage ticket queues to ensure timely resolution.
  • Handle escalated technical issues and customer complaints.
  • Enforce SLA targets and drive compliance.
  • Coordinate with Tier 2 / 3 engineers and vendors for escalated issues.
  • Track and improve metrics like FRT, MTTR, Escalation Rate, etc.
  • Act as Tier 1 / 2 / 3 Support and directly troubleshoot and support customer calls as needed.
  • Preferred Qualifications :
  • Leadership ability
  • Self-Driven
  • Able to lead a team
  • Existing VoIP experience as a point of escalation (Teachable if needed)
  • PBX Experience
  • Linux background and abilities
  • Scripting and automation

    • Key KPIs Owned :

  • SLA Compliance
  • First Response Time (FRT)
  • Escalation Rate
  • Mean Time to Resolution (MTTR)
  • Ticket Backlog

    • Supervisors collaborate on :

  • Bi-weekly service review reports
  • Escalation protocols and service improvements
  • PSA / RMM improvements and workflows

    • Job Type : Full-time

    Pay : $24.00 - $28.00 per hour

    Work Location : In person

    serp_jobs.job_alerts.create_a_job

    Help Desk Supervisor • Maumee, OH, US

    Job_description.internal_linking.related_jobs
    Supervisor - RPO (ALARA)

    Supervisor - RPO (ALARA)

    DTE Energy • Newport, MI, United States
    serp_jobs.job_card.full_time
    DTE is one of the nation's largest diversified energy companies.Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's lar...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Float CSR / Teller - Swanton, OH - Full-Time

    Float CSR / Teller - Swanton, OH - Full-Time

    Fifth Third Bank • Swanton, OH, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : Provide exce...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Help Desk Professionals

    Help Desk Professionals

    Virtual Technologies Group • Maumee, OH, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Help Desk Professionals (Tier 1- Tier 3) Company : Virtual Technologies Group (VTG) Location : Hybrid / Remote, Maumee, OH Department : Managed Services Vacancy Opening : October 2025 / Everg...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Recovery Housing Technician- Third Shift

    Recovery Housing Technician- Third Shift

    Team Recovery Ohio LLC • Toledo, OH, US
    serp_jobs.job_card.full_time
    The Recovery Housing Technician provides milieu management and ensures the safety of individuals or groups in an addiction withdrawal management program. High School Diploma or GED required.BLS / CPR ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Surface Warfare Officer

    Surface Warfare Officer

    US Navy Reserve • Woodville, OH, United States
    serp_jobs.job_card.part_time
    ABOUT Pursuing a civilian career doesn’t have to mean getting stuck in the corporate world.As a current or former Navy Surface Warfare Officer, there are plenty of part-time opportunities to use yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    3rd Shift Transportation Supervisor - SYGMA - Monroe, MI

    3rd Shift Transportation Supervisor - SYGMA - Monroe, MI

    Sysco • Monroe, MI, US
    serp_jobs.job_card.full_time
    Provides support to the Transportation Manager / Director in supervising the activities related to delivery and backhauls. This includes training and supervising transportation department associates, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CSR / Teller - Swanton, OH - Full-Time

    CSR / Teller - Swanton, OH - Full-Time

    Fifth Third Bank • Swanton, OH, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : Provide exce...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Transportation Specialist

    Transportation Specialist

    ViaQuest • Bowling Green, OH, US
    serp_jobs.job_card.full_time
    Hour / Full-time, primarily 2nd shift.At ViaQuest Day & Employment Services we provide support to individuals with developmental disabilities within our Day Program. Training for this position is pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Helper-3

    Helper-3

    Republic Services • Erie, MI, US
    serp_jobs.job_card.full_time
    The Driver Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route.The Driver ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part-Time Store processor 1

    Part-Time Store processor 1

    The Salvation Army USA Central Territory • Trenton, MI, United States
    serp_jobs.job_card.part_time
    The Salvation Army is an international movement and part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    682 NDT Level II UTT Technician - Toledo, OH Full Time / Nested

    682 NDT Level II UTT Technician - Toledo, OH Full Time / Nested

    Apave America Inc. • Northwood, OH, US
    serp_jobs.job_card.full_time
    Apave America is currently seeking a full-time NDT LVL II MT / PT / UTT Technician for nested position within a client site located in the Toledo, OH area!. The NDT Level II (Non-Destructive Testing) Te...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Part-Time Surface Officer

    Part-Time Surface Officer

    US Navy Reserve • Millbury, OH, United States
    serp_jobs.job_card.part_time
    ABOUT Pursuing a civilian career doesn’t have to mean getting stuck in the corporate world.As a current or former Navy Surface Warfare Officer, there are plenty of part-time opportunities to use yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Part-Time Navy Reserve Pilot

    Part-Time Navy Reserve Pilot

    US Navy Reserve • Gibsonburg, OH, United States
    serp_jobs.job_card.part_time
    ABOUT Pursuing a civilian career doesn’t have to mean getting stuck in the corporate world.As a current or former Naval Aviator, there are plenty of part-time opportunities to use your leadership s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Help Desk Technician (Tier 1)

    Help Desk Technician (Tier 1)

    Virtual Technologies Group • Maumee, OH, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Help Desk Technician - Tier 1 Company : Virtual Technologies Group (VTG) Location : Maumee, OH (hybrid) Position Type : Full-time Compensation Range : $18-20 / hr ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    DSP Transportation Specialist

    DSP Transportation Specialist

    ViaQuest • Bowling Green, OH, US
    serp_jobs.job_card.full_time
    Hour / Full-time, primarily 2nd shift.At ViaQuest Day & Employment Services we provide support to individuals with developmental disabilities within our Day Program. Training for this position is pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Server

    Server

    Pizza Hut • Napoleon, Ohio, United States
    serp_jobs.job_card.full_time
    Want to be a Pizza Hut Server, Your Gig, Your Schedule, Your Opportunity, Great Perks! Apply Now!.Now offering Instant Pay - instantly access a portion of your pay before pay day!.Medical, Dental a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Management Trainee - Toledo, OH

    Management Trainee - Toledo, OH

    VetJobs • Toledo, OH, US
    serp_jobs.job_card.full_time
    Management Trainee - Toledo, OH.ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Specialist

    Support Specialist

    The Salvation Army USA Central Territory • Monroe, MI, United States
    serp_jobs.job_card.full_time
    Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.Observe people, places, events, and report or correct situations detrimental to the status quo.Primary Dutie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead DSP Transportation Specialist

    Lead DSP Transportation Specialist

    ViaQuest • Bowling Green, OH, US
    serp_jobs.job_card.full_time
    Lead Transportation Specialist.Full-time, primarily 2nd shift.At ViaQuest Day & Employment Services we provide support to individuals with developmental disabilities within our Day Program.Training...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Access Lead Rep - Sunforest Toledo, OH

    Patient Access Lead Rep - Sunforest Toledo, OH

    Nationwide Childrens Hospital • Toledo, OH, US
    serp_jobs.job_card.full_time
    Ensures the workload in Patient Access is flowing through the system in a timely manner.Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted