Senior Program Manager, Product Performance

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Job Duties and Responsibilities

As the Post-Launch Product Performance Program Manager , you will play a pivotal role in the continuous improvement of our product portfolio. This role is responsible for the end-to-end analysis of product performance after launch, transforming complex data into strategic narratives. Your work will directly inform and establish a critical feedback loop for our product development roadmap, ensuring future devices are built to meet and exceed customer expectations.

Key Responsibilities :

• Performance Analysis : Conduct comprehensive analysis of post-launch performance for our products; this includes gathering and synthesizing feedback from a wide range of sources, including sales data, customer feedback, online reviews, social media channels, CXO and field reports
• Data Storytelling : Translate complex data and qualitative feedback into compelling narratives and presentations for product teams and senior leadership; your primary objective will be to communicate key insights, pain points, and opportunities in a clear, digestible format that drives decision-making
• Strategic Feedback Loop : Establish and formalize a continuous feedback loop that funnels post-launch insights directly into the product requirements and roadmap development for the next generation of our portfolio; you will serve as a key advocate for internal stakeholders, driving product enhancements and new features based on data-driven evidence
• Cross-Functional Collaboration : Partner across Boost Mobile teams and channel partners to ensure that feedback is understood and prioritized in the product development cycle

Skills, Experience and Requirements

Education and Experience :

Skills and Qualifications :

Visa sponsorship not available for this role

Salary Ranges

Compensation : $83,950.00 / Year - $119,900.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements : EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )