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Sales Operations Specialist

Sales Operations Specialist

Rhythm HealthcareNew York, NY, US
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Job Description

ABOUT RHYTHM HEALTHCARE LLC :

Rhythm Healthcare is a leading provider of Respiratory, DME and HME products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for.

As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm family. To learn more about us, visit our website at www.rhythmhc.com.

Job Description :

We are hiring a Sales Operations Specialist who is responsible for providing analytical, operational, and strategic support to Rhythm Healthcare’s commercial leadership team. This role acts as a trusted advisor, identifying sales trends, uncovering insights, and helping standardize core sales operations practices.

By monitoring expenses, pricing, commissions, and forecasting processes, the Sales Operations Specialist ensures that Rhythm’s commercial team is equipped with the tools and visibility needed to make informed decisions, drive growth, and maintain operational excellence.

To be successful in this role, you must bring strong analytical skills, attention to detail, and the ability to translate data into actionable recommendations. This role requires both independence and collaboration—balancing tactical execution with a strategic perspective to support leadership priorities.

Key Responsibilities :

  • \tMonitor and provide appropriate reporting regarding travel and entertainment (T&E) expenses of the commercial sales team to ensure compliance with company policy and budget.
  • \tMonitor, review, and provide appropriate reporting on adherence to pricing guidelines to help maintain profitability and consistency across the sales organization.
  • \tOversee the sales sample process, including distribution, usage tracking, returns, and monthly inventory audits.
  • \tMaintain accurate demo and sample inventory records, ensuring accountability and proper documentation.
  • \tWorking in conjunction with the finance team and commercial sales leadership prepare monthly and quarterly commission payments accurately and on time, aligned with sales compensation plans.
  • \tGenerate, distribute, and analyze recurring sales reports as requested, delivering actionable insights to leadership.
  • \tPartner with Sales and Supply Chain to develop accurate forecasts at product, customer, and regional levels.
  • \tMonitor sales trends and pipeline activity to improve forecast accuracy and align production planning with demand.
  • \tProvide leadership with visibility on forecast risks, potential shortages, or surpluses.
  • \tAct as a liaison between Sales, Finance, and Operations to balance customer needs with inventory availability.
  • \tSupport ad-hoc analysis requests on sales performance, pricing, margin, and productivity.
  • \tPartner with Sales Leadership to improve processes, identify bottlenecks, and implement best practices.
  • \tEnsure CRM data integrity and align reporting with business needs.
  • \tDevelop, document and maintain standard operating procedures (SOPs) for pricing, sales policies, and sample inventory.

Additional Responsibilities :

  • \tProvide feedback to leadership on unmet customer needs, competitive threats, and potential product or process improvements.
  • \tAnalyze and create reports as required
  • \tMaintain a professional presence and represent Rhythm Healthcare’s Core Values of EQ, Grit, Growth Mindset, and Sincerity.

    • Competencies :

  • \tStrong analytical and problem-solving skills with a keen eye for detail.
  • \tAbility to interpret complex data and communicate insights clearly to leadership.
  • \tExcellent organizational skills with the ability to manage multiple priorities.
  • \tProficiency in Microsoft Excel, PowerPoint, and CRM systems (NetSuite preferred).
  • \tStrong interpersonal and communication skills to collaborate across departments.
  • \tSelf-motivated, accountable, and able to operate with a balance of independence and teamwork.
  • \tA mindset of continuous improvement, seeking ways to standardize and optimize sales operations.

    • Education and Experience :

  • \tBachelor’s degree preferred and / or
  • \t3+ years of B2B sales operations, finance, analytics, or related commercial support roles
  • \tPrior experience in healthcare, medical devices, or DME strongly preferred, but not required
  • \tDemonstrated experience with analytics, forecasting. And reporting
  • \tTrack record of improving operational processes and delivering insights that drive commercial results.

    • Requirements :

  • \tFull-time, office based or hybrid role with occasional travel for meetings and training
  • \tAbility to work under tight deadlines while maintaining accuracy and attention to detail
  • \tCommitment to representing Rhythm Healthcare Core Values of EQ, Grit, Growth Mindset, and Sincerity

    • What We Offer :

  • \tCompetitive salary and performance-based incentives, with an annual base compensation range of $85k - $95k
  • \tOpportunities for professional growth and development.
  • \tA collaborative and supportive work environment.
  • \tComprehensive benefits package with Unlimited PTO.

    • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    An Equal Opportunity Employer

    We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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