Customer Experience Analyst

Job Title : Customer Experience Analyst

Location : Woodstock,GA

Job Type : Full-time in office

Company Overview :

Founded by a father and sons, Rhino USA stands as a passionate pioneer in the automotive accessory industry. We are driven by a love for what we do—providing high-quality, reliable products to outdoor adventure enthusiasts. Our dedication to excellence and customer satisfaction makes our products a favorite among enthusiasts and professionals.

Job Summary :

Rhino USA is seeking a driven and customer-focused Customer Experience Agent to join our team at the Georgia office. As a Customer Experience Analyst , you will be the face of RhinoUSA to our customers, ensuring their journey with us is seamless, supportive, and unforgettable. The ideal candidate has a deep understanding of customer experience systems and processes, a passion for delivering solutions, and a competitive drive to provide the best possible experience. An interest in off roading and out door adventures is strongly preferred. This role reports directly to the CX Manager.

Key Responsibilities :

Customer Support & Service

• Customer Support : Provide world-class service by responding to customer inquiries via phone, email, and support tickets, maintaining professionalism and empathy at all times.
• Phone Coverage : Ensure prompt coverage of inbound customer calls.
• Ticket Completion : Accurately process and resolve support tickets within established SLA times, prioritizing customer satisfaction.
• Problem Solving : Identify and resolve customer pain points efficiently while escalating complex issues to the appropriate teams when necessary.

Customer Experience Analytics

Order & System Management

Team Collaboration and Feedback

Training & Knowledge Development

Qualifications : Experience & Skills

Technical Knowledge

Education & Interests