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SHIFT LEAD

SHIFT LEAD

Taco BellMission Viejo, CA, US
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Supporting The RGM

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities include :

  • Ensuring Consistent Customer Satisfaction
  • Attendance
  • Initiative and Energy
  • Developing People
  • Act Like an Owner

Ensuring Consistent Customer Satisfaction :

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.

    • Attendance :

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time keeping system, including accurately recording all hours worked.

    • Initiative and Energy :

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.

    • Developing People :

  • Provide regular feedback to the RGM on the performance of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handle conflicts constructively and works with RGM to achieve resolution.

    • Act Like an Owner :

  • Assist Profit and Loss management by following cash control / security procedures, maintaining inventory and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
  • Perform other duties as required by manager.

    • Job Requirements and Essential Functions include :

  • Strong preference for internal promote form Hourly Champion position.
  • Must be at least 18 years old
  • Must pass background check criteria
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

    • This list of job duties and responsibilities is not all inclusive. Employees typically average 20-30+ hours a week, but hours may vary depending on the operational needs of the business. The company and / or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

    Pay range : $21.00 - $22.00

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    Shift Lead • Mission Viejo, CA, US

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