Group Benefits Analyst 1, 2, OR 3

Job Opportunity

The Division of Administration / Office of Group Benefits has a vacancy. This position is located in the Customer Service division. The Office of Group Benefits administers the State's health and life insurance plans and related benefits programs. An ideal candidate should possess the following competencies :

• Focusing on Customers : The ability to serve the needs of those who support and / or rely on the services provided.
• Making Accurate Judgments : The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.
• Thinking Critically : The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following :

Minimum Qualifications

Three years of experience in employee benefits, health services, health insurance claims processing, or contracts; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION : Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties : Conduct routine customer service duties such as taking inbound calls in a call center environment to provide assistance and information to plan members, agency representatives, plan providers, third-party companies, and the general public, and or individuals requesting information about the benefits and plans offered to applicable employees, retirees, and their dependents. Research and analyze complex situations and complaints for problem resolution and / or provide assistance / information to vendors, plan providers, agency representatives, and members. Research and retrieve member records in the imaging system to verify enrollment changes to health and life insurance coverages. Provide assistance to member agencies and benefits providers such as insurance companies, drug providers, pharmacists, etc. to provide clarification and verification of plan members' eligibility for services and products, and for deceased employee / retirees processes such as update of records, notifications to various entities (Vital Statistics), and coverage adjustments for surviving family members, etc. Analyze Medicare data to determine member eligibility and ensure OGB records coordinate with the reports from the Centers for Medicare portal.

Position-Specific Details : Appointment Type : This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion. Career Progression : This vacancy participates in a career progression group and may be filled from this recruitment as a Group Benefits Analyst 1, 2, or 3. Compensation : This position also has retention pay of $1.00 per hour for each hour worked. Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply : No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience / education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire. Contact Information : For further information about this posting, please contact : Erica R. Gay HR Specialist Division of Administration / Office of Human Resources email : erica.gay@la.gov