Job Description
Job Description
Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Summary :
The Sales Coach Front Desk Lead is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team. This position combines the responsibilities of a Spa Associate with added focus on driving sales results , coaching team performance , and ensuring consistent achievement of individual and team targets, all while delivering an outstanding customer experience.
Key Responsibilities :
Client Experience & Spa Associate Duties
Provide exceptional customer service to all members and guests, ensuring a warm and professional experience from check-in to check-out.Confidently communicate Hand & Stones service offerings, memberships, and enhancements to meet guest needs and drive membership conversions.Manage front desk operations, scheduling, and point-of-sale transactions with accuracy and efficiency.Sales Leadership & Coaching
Achieve all individual and front desk team sales goals, including memberships, gift cards, and upgrades.Observe Spa Associates during client interactions to ensure consistent use of the Hand & Stone Sales Model.Step in to assist with closing a sale when needed, then immediately coach post-interaction to provide balanced feedback.Lead daily sales huddles to energize the team and share focus areas for the day.Team Development & Motivation
Oversee onboarding and ongoing training for new and existing Spa Associates to ensure mastery of sales scripts, systems, and client engagement skills.Foster a growth mindset and positive team culture through consistent, motivational coaching and recognition.Design and manage creative sales contests and incentives to build excitement and sustain engagement around key performance goals.Celebrate wins and recognize top performers to reinforce positive behaviors and maintain momentum.Qualifications
Minimum 2 years of Spa Associate or comparable sales experience required.Proven track record of achieving or exceeding sales goals in a team environment.Strong interpersonal skills with the ability to inspire, coach, and influence others.Excellent communication, organization, and follow-up skills.Availability for flexible scheduling, including evenings and weekends.18 years old or olderHigh school diploma or equivalentCompensation
Competitive hourly pay with monthly bonus opportunities based on team sales performance.Why Join Hand & Stone?
At Hand & Stone, we believe success starts at the front desk. As the Sales Coach Lead, youll have the opportunity to elevate your own sales expertise while developing the next generation of top-performing associates, all within a supportive, team-driven spa environment.
Hand & Stone Massage and Facial Spa is a top-notch national franchise with over 500 locations in the US and Canada, offering massages, facials, and hair removal services. Ready to jump in? Apply now and be a part of our exciting new adventure!
