Customer Service Representative, Retail and National AccountsPierre Fabre • Secaucus, NJ, US
Customer Service Representative, Retail and National Accounts
Pierre Fabre • Secaucus, NJ, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionManage the order fulfillment process from start to finish including manual order entry and careful review all data fields in EDI orders for data integrity and discrepancies Provide meticulous, time-sensitive follow up related to order fulfillment Work within internal systems and customer portals to accurately process order notifications as required to fulfill retailer requirements including manual entry and careful review of EDI notifications Validate inventory availability and foster strong communication with sales, data operations, supply chain team and customers to proactively manage order fulfillment Ensure efficient communication of account-specific instructions and maintain follow-through with 3PL team members Develop expertise with Pierre Fabre systems, customer portals, and other platforms related to order fulfillment Document processes and cross-train with dedicated Customer Support team members to avoid disruptions in service Monitor customer satisfaction metrics and feedback from National Accounts Proactively address any issues or concerns raised by clients and work to quickly resolve them to maintain high levels of satisfaction Implement strategies to continuously improve customer experience and exceed expectations Adapt to business needs as necessary Review Retailer Guides to understand the unique requirements of each account and tailor services to meet their requirements Continuously monitor chargebacks with merchants, maintain and improve record-keeping systems to provide more leverage during disputes Compile data to evaluate the causes of chargebacks, define corrective action, and improve processes to minimize errors Collaborate with internal team members to proactively prevent future issues Attend merchant training sessions and seminars to boost compliance and stay up-to-date on changing requirements; connect with various parties throughout the supply chain Conduct regular analysis of supply chain data to identify trends, root causes of issues, and opportunities for improvement Generate reports and dashboards to communicate performance metrics and insights to internal and external stakeholders Work within Zendesk Workforce Management to ensure individual and team efficiencies Collaborate with cross-functional teams including Sales, Demand Planning, Data Operations and Logistics to develop joint business plans and strategies Partner with IT for automation initiatives that will assist in ensuring clean orders as close to 100% as possible Strong customer service and client-facing communication skills Strong oral and written communication skills to deal with customers as well as interpersonal and team-oriented capabilities High responsiveness, excellent organizational skills and ability to prioritize, multi tasks KPI driven minded Ability to think strategically and to lead Advanced troubleshooting and multi-tasking skills Strong multitasking skills : Ability to balance dedicated time for B2B business by answering phones and emails, and separate dedicated time for national accounts order fulfillment, ensuring a seamless customer experience across all channels MUST have strong attention to detail Bachelor's degree in business administration, marketing; or related experience National Account experience a must; examples include Target, Amazon, Walgreens, CVS, Ulta, or similar accounts Proven experience in customer service management, preferably in a retail CPG environment Strong understanding of retail industry trends and dynamics Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients Demonstrated ability to work both independently and collaboratively within a team Analytical mindset with the ability to interpret data and make data-driven decisions Proven track record of driving customer satisfaction and achieving business objectives Experience with ERPs (Dynamics or SAP), Zendesk CRM or similar CX ticketing platform, retailer platforms This position based out of NJ with a flexible, hybrid work from home 2 days per week. This job operates in a clerical, office setting. This role routinely uses standard office equipment This is a largely sedentary role; however, it requires the ability to lift marketing materials, open product cabinets and bend or stand on a stool as necessary. The normal working hours of the office are from 8 : 30 a.m. 5 : 00 p.m. Monday through Friday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Representative, Retail And National Accounts
Pierre Fabre USA is seeking a dynamic and experienced omnichannel customer service professional to fulfill our role as Customer Service Representative, Retail and National Accounts for our retail accounts. The ideal candidate will be responsible for managing all aspects of order fulfillment and vendor compliance ensuring client satisfaction and fostering long-term partnerships. In addition, the ideal candidate will have experience working order fulfillment with some of our National Accounts including Amazon, Target, Walgreens, CVS, and Ulta.
Responsibilities :
- Serve as one of the primary points of contact within customer experience for National Accounts and B2B customers
- Develop and maintain strong relationships with internal and external key stakeholders
- Take ownership of customers' issues and follow problems through to resolution
- Maintain an orderly workflow according to priorities
- Other responsibilities as required by the business
Order Fulfillment :
Customer Satisfaction :
Vendor Compliance :
Performance Management :
Cross-Functional Collaboration :
Competencies :
Required Education and Experience :
Work Environment / Physical Demands / Position Type and Expected Hours of Work :
Compensation and Benefits :
Salary Range : $60,000 $75,000
This range represents the base annual full-time salary for all positions within the applicable job grade. The actual salary offer will depend on a range of factors including experience, education, location, and other relevant qualifications. This position is also eligible for a Pierre Fabre bonus, commission, or incentive program in addition to the base pay.
Employees will be eligible to participate in a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401(k) retirement plan, a generous PTO policy, paid company holidays, and paid parental leave. Additional offerings include employee discounts on our products, professional development opportunities, and access to mental health and wellness programs.
Pierre Fabre has been recognized by Forbes as one of the "World's Best Employers" for the 3rd year running.
serp_jobs.job_alerts.create_a_job
Retail Customer Service Representative • Secaucus, NJ, US
Job_description.internal_linking.related_jobs
Position Summary : The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and pr...serp_jobs.internal_linking.show_more
A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting...serp_jobs.internal_linking.show_more
Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...serp_jobs.internal_linking.show_more
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...serp_jobs.internal_linking.show_more
This is a field-based and remote opportunity supporting key accounts in an assigned geography.Novartis is unable to offer relocation support for this role.
Please only apply if this location is acce...serp_jobs.internal_linking.show_more
If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!.
Apply today to join the team at Mr.We are looking for the best people...serp_jobs.internal_linking.show_more
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...serp_jobs.internal_linking.show_more The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more 
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...serp_jobs.internal_linking.show_more
Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children.
There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_more
The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products / services that add value to the customer, perform...serp_jobs.internal_linking.show_more
Are you outgoing, driven, and ready to grow in your career?.Our marketing firm is seeking Customer Service Representatives to join our team!.
This is a face-to-face position ...serp_jobs.internal_linking.show_more
In order to be considered for this position the candidate must be serving permanently in the title of Customer Information Representative or be reachable on the open-competitive list for Exam # 115...serp_jobs.internal_linking.show_more
This job is a great fit for someone who is customer obsessed and loves to solve problems.Assist customers with a variety of transactions through a seamless and friendly experience.Demonstrate exper...serp_jobs.internal_linking.show_more The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more 
Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and...serp_jobs.internal_linking.show_more
Manager, Sales & Customer Service.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.
A story about innovations and traditionsabout inspirin...serp_jobs.internal_linking.show_more
Client Services Representative - New Accounts.Interactive Brokers Group, Inc.Nasdaq : IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countr...serp_jobs.internal_linking.show_more
Patient Accounts Representative.The primary purpose of the Patient Accounts Representative position is to interview all patients in a professional and courteous manner.
Completes efficient and timel...serp_jobs.internal_linking.show_more
Join Our Team as a Sales and Customer Service Representative!.Atomic Promotions is one of the nation's fastest-growing firms in the industry.
We are at the forefront of brand engagement and customer...serp_jobs.internal_linking.show_more
Retail Customer Service Associate
FedEx • Ramsey, NJ, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Sales and Service Representative
Verizon • Freehold, NJ, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Member Services Representative
Planet Fitness • Bronx, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Retail Customer Service Associate
Fedex Ground • USA, New York, New York
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Manager, Cardiovascular Priority Accounts - Indianapolis
Novartis Group Companies • East Hanover, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
Mr. Rooter • Freehold, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Lead Retail Customer Service Associate
FedEx Office and Print Services • New York, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail Customer Service Associate
Fedex Ground • USA, New York, Levittown
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Lead Retail Customer Service Associate
FedEx • New York, New York, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Customer Services and Sales Rockstar!
Goldfish Swim School • New Rochelle, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Apple Bank • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service And Sales Support Representative
Empire71 • Manhattan, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Customer Information Representative
New York City Department of Transportation • Queens, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Seasonal Customer Service Representative - Garden State Plaza
Nordstrom • Paramus, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Retail Customer Service Associate
FedEx Office and Print Services • Bronx, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail - Customer Service
Michaels • Oceanside, NY, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Sales and Customer Service
Macy's • East Brunswick, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Services Representative - New AccountsChicago, IL
Interactive Brokers • Old Greenwich, CT, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Accounts Representative
University Hospital • Newark, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sales and Customer Service Representative
Atomic Promotions Inc • White Plains, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30