Senior Account Liaison - Strategic Hospice Care Consultant

Job Description

Job Description

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose and your growth is supported.

Looking to deepen your impact in hospice outreach? As a Senior Account Liaison at Arc Hospice & Palliative Care, you'll lead strategic growth efforts and serve as a valued partner to providers across Marion, Alachua, and surrounding counties. This role is perfect for a seasoned outreach professional ready to mentor others, drive meaningful relationships, and expand access to compassionate care in the communities we serve.

Overview

The Senior Account Liaison serves as a high-performing, field-based ambassador responsible for developing strategic relationships with key referral sources and supporting market growth across the assigned territory. This role collaborates with operational and clinical leaders to identify growth opportunities, coach newer team members, and contribute to the development of referral strategies. The Senior Liaison brings extensive experience in hospice outreach, referral generation, and conversion, often serving as a resource for complex referral scenarios and provider partnerships.

Key Responsibilities

• Represent Arc Hospice professionally and strategically in the community, fostering trust with key providers and partners.
• Build and maintain high-value referral pipelines through consistent outreach and meaningful engagement with physicians, facilities, and other referral sources.
• Serve as a mentor and resource to Account Liaisons, sharing expertise and modeling best practices in referral generation and conversion.
• Identify and address barriers to access by conducting in-depth provider discussions and presenting hospice as a solution-focused partner.
• Meet with patients and families to review hospice benefits, answer questions, and obtain consent for services in complex or sensitive cases.
• Support new site launches or expansions by sharing market intelligence and building early referral relationships.
• Collaborate with the Director of Business Development and local leadership to align strategies with clinical capacity and operational priorities.
• Analyze market data and referral patterns; communicate insights and trends that support informed decision-making.
• Assist in planning and leading educational in-services, vendor fairs, and community events in collaboration with the Business Development team.
• Maintain accurate and timely documentation in CRM or designated tracking systems as required.
• Perform other duties as assigned.

Qualifications

The starting compensation for this position is shown below. Arc Hospice is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Compensation

$85,000—$85,000 USD

We are an Equal Opportunity Employer and welcome applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.