Client Services Specialist

Job Description

Job Description

Keystone Information Systems is looking for a Client Services Specialist to join our team in the US.

ABOUT VALSOFT CORP. :

Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.

Valsoft Corporation is seeking a Client Services Specialist (payroll) to join one of its portfolio companies serving the government and education sectors. This role is designed for someone who has hands-on payroll and / or HR generalist experience and can apply that knowledge in a technical support capacity. You’ll be a trusted partner for payroll practitioners at school districts and counties—helping them resolve payroll system issues, navigate compliance rules, and ensure employees are paid accurately and on time. You’ll learn and support other Payroll / HR software products, such as Time & Attendance, Benefits Enrollment, Position Control, and more. Beyond day-to-day support, you’ll also play an active role in client training and payroll-related projects (system rollouts, upgrades, reporting). The company's office is headquartered along the border of New Jersey and Philadelphia, so applicants residing in New Jersey are also encouraged to apply.

Key Responsibilities

• Act as the first line of support for payroll- / HR-related tickets (portal, phone, email)
• Triage, document, and resolve payroll issues—balancing payroll deadlines with proper escalation when needed
• Troubleshoot technical problems such as data discrepancies, configuration errors, and reporting gaps
• Provide guidance on payroll functions (salary vs. hourly pay, overtime rules, deductions, garnishments, benefits, tax contributions, net pay calculation, compliance reporting)
• Deliver training sessions (in-person and remote) to help payroll staff use the system confidently
• Support payroll-related projects, including ACA / state retirement reporting and W-2 / 941 processes
• Collaborate with development and implementation teams on recurring or complex payroll system issues

Requirements

Nice to Haves

Benefits

For more information about Keystone Information Systems, please visit our Website

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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