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Technical Writer
Technical WriterQcells • Santa Clara, CA, US
Technical Writer

Technical Writer

Qcells • Santa Clara, CA, US
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Description

POSITION DESCRIPTION :

As the Technical Writer at Hanwha Q CELLS America, you will assist with the planning, implementation and review of all internal and external documentation that relates to performance and release of new products such as Inverters, Batteries, EV Chargers, MLPE and other hardware / software items into a seamless system level solution. You will also work closely with the sales and marketing teams on technical marketing, competitor analysis, and customer support in North America. This current position is expected to be the interface between the factories and the customers, making sure customers’ expectations regarding product quality and technical support are met. This position reports to the Head of Systems Engineering or another senior management personnel that the President of the Company may designate. The position will be in office Monday through Friday 8 : 00am to 5 : 00pm or 9 : 00am to 6 : 00pm local time. The position requires up to 20% travelling.

RESPONSIBILITIES

  • Pre-Sales support to the residential sales team, with respect to providing documentation that covers application-related knowledge to customers and assisting customers in their project designs, constructions, commissioning, operations, maintenance, and warranty coverage.
  • Review, improve, manage and release all technical documents, documentation library and review prior to market release.  This relates to data sheets, installation / operation manuals, quick-start guides, brochures and other technical documents including support of Software UI / UX tools and documenting step-by-step process and page reviews of mobile Apps.
  • Manage projects, report progress to cross-functional teams and provide basic level of product training to internal and external stakeholders.
  • Provide product training and promote Qcells solutions to customers and the sales team; represent Qcells at trade shows and conferences.
  • Stay up to date on PV / ESS technologies and industry trends by taking part in technical meetings and industry shows.
  • Take assignments with a sense of urgency; deliver solutions and results in a timely manner; can-do mentality, pro-active working attitude, and hands-on approach.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in Physical Science or Engineering.
  • 3-5 years of experience in Technical Writing for Residential PV or Energy solutions.
  • Background in defining, reviewing online and print copy documentation.
  • Good communication skills with customers, management, and internal teams.
  • Fluent in English with excellent written and verbal communication skills.

    • PREFERRED QUALIFICATIONS

  • Experience or background with Residential PV and Battery Energy Solutions is desirable.
  • Experience in managing release of documentation to market.
  • Extensive experience working with cross-functional teams.
  • Strong professional integrity and sense of ownership of assignments.
  • Self-motivated and has a proven track record of reliability and work ethic.
  • Good business acumen; strong sense of technical issues, customer service, and business result relationships.
  • Flexible, team-player, attention-to-detail, pro-active, and responsible working attitudes.

    • Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

    P  1qHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

    To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

    Mobility

    Standing

    20% of time

    Sitting

    70% of time

    Walking

    10% of time

    Strength

    Pulling

    up to 10 Pounds

    Pushing

    up to 10 Pounds

    Carrying

    up to 10 Pounds

    Lifting

    up to 10 Pounds

    Dexterity   (F = Frequently, O = Occasionally, N = Never)

    Typing

    Handling

    Reaching

    Agility   (F = Frequently, O = Occasionally, N = Never)

    Turning

    Twisting

    Bending

    Crouching

    Balancing

    Climbing

    Crawling

    Kneeling

    The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

  • This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

    • You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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    Technical Writer • Santa Clara, CA, US