IT Specialist II

POSITION SUMMARY : The IT Specialist II manages a variety of IT functions, providing comprehensive support, planning, and administration. The role involves troubleshooting and resolving technical issues for end-users, managing network and system infrastructure, and contributing to strategic IT initiatives. This position requires strong collaboration skills to work with users, management, and other departments to ensure efficient and secure operations. Problem Solving – troubleshooting unique problems whether system or user related will be a daily occurrence. Communication & Interpersonal Skills – working and communicating well with individuals who have limited technical knowledge or experience will be critical to solving their problems. Technical – ability to efficiently and effectively setup computers, learn and manage software, and have sufficient competencies in Microsoft Office Suite, Google Workspace, Jumpcloud MDM, Okta SSO, Ticketing Systems(Jira, Zendesk etc.) and system administration will be required. Creativity – some problems require a unique viewpoint to arrive at the best solution given the circumstance. We don't believe in 1-size fits all solutions so approaching work with a creative eye will be highly valued and allow for further success inside Arivo. DUTIES AND RESPONSIBILITIES : Document ticket actions and standard operating procedures within a ticketing system. + Maintain detailed documentation of systems, configurations, and procedures. + Prepare technical reports and present findings to management. Maintain, track, distribute, and assign inventory items to individuals as needed Setup workstations and accommodate workstation moves when necessary Maintain functionality of equipment including computers, monitors, printers, and scanners Assist in networking and related infrastructure tasks such as implementing updates, patches, and security configurations. Strategic planning + Evaluating emerging technologies for potential adoption. + Contribute to IT strategy and long-term infrastructure planning. + Recommend improvements to enhance system performance and reduce costs. Serve as a key support role in IT projects such as system upgrades, network expansions, or MDM migrations. Provide additional assistance and value as required according to talents, experience, abilities and knowledge - Helpdesk responsibilities

• Troubleshoot and Train end users as well as new team members.
• Identify and investigate issues that are caused by user error, system error, or permissions error and assist in correcting those issues.
• Answer reports from users regarding systems problems; troubleshoot, debug, repair systems.
• Provide information to assist in resolving system errors requiring further development by the Product Management / Software Development departments.
• Escalate unresolved issues to the necessary teams as needed - RBAC Responsibilities
• Define Roles and Permissions
• Assign Access Rights
• Enforce Least Privilege
• Review and Audit Access
• Maintain Role Hierarchies
• Coordinate with HR / Management / Compliance
• Automate Provisioning / Deprovisioning AS degree in a related technical discipline, or the equivalent combination of education, technical certifications, training and / or work experience. 2-4 years of enterprise-level IS / IT related experience+ Ability to work irregular hours and assume on-call responsibilities on rare occasions Ability to interact with both business and technical teams Obtain knowledge of implementing and effectively developing helpdesk and IT operations best practices Excellent written communication, problem solving and process management skills and understanding of customer service processes Ability to multi-task and manage competing priorities Strong time management and project management skills Teamwork : We understand the responsibilities of teamwork and are determined to pull our own weight. EDUCATION and / or EXPERIENCE : Associates degree or equivalent work experience / education COMPUTER SKILLS : Microsoft Office Products, Hardware and Network Knowledge, Microsoft Active Directory, Linux and Windows Servers, Cloud Network Computing Administration, Command Line Interface PHYSICAL DEMANDS : While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds.

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