Customer Engagement Supervisor (Hiring Immediately)

Bank in VA need a Contact Center Manager full time! Great pay, bonuses and perks!

This Jobot Job is hosted by : Alicia Blake

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $65,000 - $75,000 per year

A bit about us :

Small bank in Reston, VA seeking a Contact Center Manager to manage a team.

Why join us?

Great benefits : 401k

Medical

Dental

Vision

PTO

Job Details

Responsible for directing Contact Center activity to meet established goals for service, sales, productivity and

quality of work. Directly responsible for the development and management of inbound and outbound strategies,

as well as the effective management of all ticketing and chat systems. Oversees and directs the outsourced call

center operations. Manages the phone system vendor relationship and troubleshoots phone issues.

Trains and motivates staff. Handles escalated member issues.

• Directs daily operations of the Contact Center and supervises employees.
• Hires, trains, assigns, disciplines, conducts performance appraisals, and administers salary adjustments and / or

promotions. Oversees the performance of the external call center.

issues and to develop solution-oriented recommendations.

efficient manner across departments / branches.

to all staff.

service delivery.

spot checks tickets / chats to ensure staff adherence to compliance / security policies.

information.

Interested in hearing more? Easy Apply now by clicking the Apply button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.