Sr Product Manager
The Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.
Major Activities
- Evangelize peers with customer insights across their focused domain area
- Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources
- Represent customers in trade-off decisions within their domain
- Assist with the development of a global product strategy
- Partner across teams in creating a customer experience
- Provide a strong product point of view with business partners
- Manage the design process through multiple waves of divergent and convergent thinking
- Adjust requirements based on new data or strategy changes
- Design tests to evaluate solutions with data
- Adapt analysis to a specific situation with global implications
- Analyze data for multiple complex scenarios
- Understand systems and technologies related to their domain
- Facilitate all aspects of the technical design process effectively across multiple teams and platforms
- Understand localization impact of product changes
- Set appropriate milestones and final deadlines for cross functional teams
- Advocate software development methodology for a particular project based on experience
- Create and manage product roadmaps
- Ensure buy-in for the product strategy within the cross-functional team
- Promptly and swiftly adapt the approach to a wide array of different or changing situations
Other duties as assigned
Minimum Knowledge / Skills / Abilities
Minimum Education
Bachelor's Degree in computer science or BusinessMinimum Special Certifications or Technical Skills
Delivery of product feature(s) and / or analysis or research in support of feature requirements as an ICMust have influence and creditability with engineersEmpathetic to customer experience down to the smallest detail with product design and requirements discoveryUnderstand customer problemsBreakdown software development and create an iterative development process and prioritization criteriaAll sprints, and demos through Jira - using Jira to track progressClear documentation on productsExecute with excellenceDefine clear DoD for completion and KPIs for success and hold the team accountableCustomer engagement to collect product requirementsCustomer engagement during design and execution phasesCustomer engagement post-releaseArticulate and precise written and verbal communication to customersCommunication to VP and C+ level : Tech, Business, Finance / CorpCreate a culture of transparency, trust, and respectBe firm without being pushyScope well, do not overpromise or underdeliverCalm poise under stressful situationsCurious and willing to learnExceptional customer service, listening, problem-solving and interpersonal skillsStrong verbal and written communication skillsMinimum Type of Experience the Job Requires
Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of servicesPreferred Knowledge / Skills / Abilities
Preferred Education
Master's degree in computer science or BusinessPreferred Special Certifications or Technical Skills
Optional PMILead junior PMs on product programsFamiliarity with programming languages