Talent.com
Experienced Call CenterOperations Supervisor

Experienced Call CenterOperations Supervisor

MCISavannah, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Experienced Operations Supervisor

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance management, coaching, and ensuring operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities :

  • Supervise daily operations and ensure adherence to KPIs and SLAs.
  • Monitor agent performance and provide regular coaching and feedback.
  • Manage schedules, attendance, and real-time adherence.
  • Handle escalated customer issues and ensure timely resolution.
  • Collaborate with QA and Training to support agent development.
  • Analyze performance reports and implement improvement strategies.
  • Foster a positive, high-performance team culture.

Candidate Qualifications

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities :

  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of experience in a supervisory role in a BPO contact center.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in contact center tools, CRM systems, and reporting platforms.
  • Ability to manage performance in a fast-paced environment.
  • Conditions of Employment

    All MCI Locations

  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
  • Compensation Details

    Want an employer that values your contribution?

    At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What you can expect from MCI :

  • Paid Time Off : Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings : Secure your future with retirement savings programs, where available.
  • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance : Access life insurance options to safeguard your loved ones.
  • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training : Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code : Be comfortable while you work.
  • Compensation & Benefits that Fit Your Life

    MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

    If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

    Physical Requirements

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    Reasonable Accommodation

    Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

    Diversity and Equality

    At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

    MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    About MCI (Parent Company)

    MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

    In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand

    serp_jobs.job_alerts.create_a_job

    Supervisor • Savannah, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    NOW HIRING - Teller Part Time Beaufort (Remote - hybrid)

    NOW HIRING - Teller Part Time Beaufort (Remote - hybrid)

    WELLS FARGO BANKBEAUFORT, South Carolina, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Service Specialist Sr,

    Customer Service Specialist Sr,

    Epperson - Service ExpertsBluffton, SC, US
    serp_jobs.job_card.full_time +1
    Customer Service Specialist Sr.General Manager or Office Manager .Fording Island Rd Suite 106, Bluffton, SC 29910.Monday-Friday (10am-7pm. one Saturday a month).Join the team of experts and realize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Call CenterCollections Representative

    Call CenterCollections Representative

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Collections Representatives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Representative (Full-Time)

    Call Center Representative (Full-Time)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're seeking dedicated and customer-focused C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Call CenterClient Services Manager

    Experienced Call CenterClient Services Manager

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    Experienced Client Services Manager.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a com...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Speech Pathologist (Immediate Start)...

    Speech Pathologist (Immediate Start)...

    Encompass HealthRincon, Georgia, US
    serp_jobs.job_card.full_time +1
    Welcome to Encompass Health : Where Compassion Meets Speech Therapy Are you searching for a career that aligns with your passion and brings fulfillment close to home? At Encompass Health, we greet ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Call Center Representative (Full-Time & Part-Time) | Savannah, GA

    Call Center Representative (Full-Time & Part-Time) | Savannah, GA

    MCISavannah, GA, US
    serp_jobs.job_card.full_time +1
    Job Type : Full-Time & Part-Time.Application Details : No Resume Required, Entry-Level.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterOperations Supervisor

    Contact CenterOperations Supervisor

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    Contact Center Operations Supervisor.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NOW HIRING - Teller Part Time Sea Pines Financial Center (Remote - hybrid)

    NOW HIRING - Teller Part Time Sea Pines Financial Center (Remote - hybrid)

    WELLS FARGO BANKHILTON HEAD ISLAND, South Carolina, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative (FULL-TIME & PART-TIME)

    Call Center Representative (FULL-TIME & PART-TIME)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time +1
    Customer Service Representative.Customer Service Representative supporting commercial and public sector clients.We are looking for Customer Service Representatives to support inbound customer servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Call CenterQuality Assurance Supervisor

    Experienced Call CenterQuality Assurance Supervisor

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Contact Center Supervisor

    Experienced Contact Center Supervisor

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    Looking to work for a fast growing company? Start your career here at MCI.If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call cen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Flexible $ : Earn At Least $1405 For Your First 124 Trips, Guaranteed.

    Flexible $ : Earn At Least $1405 For Your First 124 Trips, Guaranteed.

    UberRiceboro, SC, United States
    serp_jobs.job_card.full_time +1
    Earn at least $1405 driving with Uber when you complete your first 124 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Supervisor - Warehouse (Supply Chain / Logistics)

    Operations Supervisor - Warehouse (Supply Chain / Logistics)

    Penske Truck Leasing Co., L.P.Rincon, GA, US
    serp_jobs.job_card.full_time
    Do you have a demonstrated ability to drive process improvement and lead change? Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics profes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    OPEN INTERVIEWS | Call Center Representative Openings

    OPEN INTERVIEWS | Call Center Representative Openings

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    Join our team in Savannah, GA, and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer serv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Representative Job Openings (Full-Time & Part-Time)

    Call Center Representative Job Openings (Full-Time & Part-Time)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time +1
    Call Center Representative Job Openings.We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients.In this role...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Shop Shift Supervisor - 284-Pooler- GA (Pooler, GA)

    Retail Shop Shift Supervisor - 284-Pooler- GA (Pooler, GA)

    Krispy Kreme Doughnut CorporationPooler, GA, United States
    serp_jobs.job_card.full_time
    Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Speech Pathologist...

    Speech Pathologist...

    Encompass HealthMidway, GA, Liberty County, GA; Georgia, US
    serp_jobs.job_card.full_time +1
    Welcome to Encompass Health : Where Compassion Meets Speech Therapy Are you searching for a career that aligns with your passion and brings fulfillment close to home? At Encompass Health, we greet ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours