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Floral Manager - Full Time, Hourly with Excellent Benefits and Quarterly Incentives - Cosentino's Pr

Floral Manager - Full Time, Hourly with Excellent Benefits and Quarterly Incentives - Cosentino's Pr

Cosentinos Group IncGardner, KS, US
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Job Description

Job Description

Floral Manager

Position Objective : To assist customers in their shopping experience by leading all aspects of the Floral team in a way that not only promotes growth for the company but also results in a team that delivers the product and service Cosentino’s customers have come to expect.

Reporting Structure : This position formally reports to the Store Director.

Status : This is an exempt position.

Knowledge

The following is a list of any certifications, formal education, or training requirements for this position.

Essential Knowledge

  • A minimum of (1) year of previous experience in retail floral management is required.
  • Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
  • A valid driver’s license is required for deliveries.

Non-Essential Knowledge

  • A high school diploma or equivalent is preferred.

    • Skills

    The following is a list of the basic skill requirements for this position.

    Essential Job Functions

  • To provide direct supervision of the activities of other members of the floral team in a manner that is operationally effective, motivating and respectful.
  • Clearly communicate to team members the goals that have been set for the department and implementing plans to reach the set goals.
  • Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
  • Providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
  • Address employee relations issues and, if needed, effectively work with the Floral Manager, Store Management and Human Resource team to resolve issues.
  • Effectively manage labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.
  • Consult with customers to determine the products that best meet their needs and clearly document all orders to ensure follow through on service requests.
  • Quickly and efficiently create flower and balloon arrangements to customer specifications.
  • Neatly arrange cases and shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers.
  • Keep floral cases and shelves stocked with necessary items and ensure product is properly rotated, watered, and checked for freshness and date.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Know and implement the Cosentino’s Customer Service Standards.
  • Promote new items and weekly specials through merchandising and creative displays.
  • Be knowledgeable about department products, procedures and policies so customer questions can be accurately answered.
  • Effectively manage the inventory process at all levels (i.e. accurately counting and tracking items, efficient planning and ordering of product).
  • Remove any damaged, un-saleable or returnable product from shelves and follow proper procedures for damage claims.
  • Label or price any merchandise that requires marking and know how to obtain price signs when necessary.
  • Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
  • Able to operate, clean and maintain all equipment safely and competently.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
  • Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrates the basic math and reading skills required for the position.

    • Non-Essential Job Functions

  • Ensure all new employees receive orientation and training as needed.
  • Prepare, merchandise and neatly display all products in the floral department.
  • Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise.
  • Promote sales by suggesting additional products or services.
  • Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

    • Physical Abilities

    The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.

    Essential Abilities

  • Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 2 lbs.
  • Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.
  • Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
  • Repeatedly lifting and carrying up to 30 lbs.
  • Bending and squatting, at times all the way to floor level.
  • Able to work in colder conditions of the grocery coolers and freezers.

    • Non-Essential Abilities

  • Climbing a ladder, possibly up to 5ft.
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    Floral Manager • Gardner, KS, US