People Operations Partner

Job Description

Job Description

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI

We’re making new and exciting things – and we could really do with your help.

Without the people, MOO wouldn’t be MOO and our People Team plays a pivotal role in ensuring that amongst other things, there’s a fun, innovative, collaborative and rewarding culture that enables everyone to be successful.

Based in East Providence, RI, you will be a crucial US-based member of the People Operations function, reporting to the Head of People Operations in London. Our small but mighty team is responsible for everything from back-end HR systems, benefits, and compliance to maintaining a culture that embodies our MAKEIT Values. This role has a global remit with a strong focus on the US. You’ll work closely with the wider people team and will leverage your deep expertise to maintain our HRIS and data connections, oversee key compliance activities (EEOC-1, various audits and policy reviews) and partner with Payroll to ensure all employee changes are accurately captured and processed.

We're looking for someone who doesn't just process paperwork — you process solutions. You should be a Highly Experienced Specialist who can blend deep operational knowledge with a healthy dose of playfulness and proactive problem-solving. You’re someone who :

Goes beyond what's expected : You anticipate issues before anyone else even sees them coming.

Knows what matters most : You focus your expertise on the highest-impact compliance and systems work.

Invites new perspectives : You work across borders and functions to tackle complex problems together.

Is ready to lead the way : You're a trusted advisor and mentor who helps others grow their own capabilities.

Responsibilities

• Strategic HRIS & Data Leadership
• Drive strategic alignment of the Global HRIS and US Payroll, acting as the ultimate authority on data integrity — because inconsistent data is just not MOO
• Lead in the development of HR solutions / automations through the use of HRIS data feeds while ensuring compliant US operations
• Provide expert guidance and leadership to the People team on the implementation of any potential new global HRIS system
• Own the oversight of all US data used for strategic reporting and people statistics
• Oversee the People team / Payroll liaison process and participate in the sign off of payroll each week. Own the review and approval of any off-cycle payrolls, Benefits corrections, or non-standard payroll related processes
• Advanced Compliance & Risk Management
• Own the end-to-end process for all key US annual compliance filings (EEOC, 5500 filings, HIRD Reporting, PFML Exemption), ensuring absolute precision
• Proactively anticipate and manage change related to local and federal regulations, using your experience to flag challenges and propose opportunities for the People team
• Draft, review, and finalize complex global policies, acting as the lead on ensuring legal compliance in both the US and UK jurisdictions
• Champion and develop efficient new internal processes for Verification of Employment and unemployment claims to minimize risk and maximize compliance (i.e., Do the right thing)
• Benefits Strategy & Auditing
• Act as the functional expert in US benefits administration, providing strategic recommendations for new employee benefits during evaluation and open enrollment.
• Lead the strategic relationship with the ADP Benefits Advisor and Brokers, overseeing the construction of the Open Enrollment Self Service portal.
• Own the coordination and execution of the 401(k) retirement plan audit, acting as the primary liaison with Finance for all related filings and processes.
• Implement and manage controls to ensure absolute accuracy in benefits carrier billing and PFML reporting.
• Innovation, Mentorship & Program Leadership
• Lead the effort to imagine it better — challenging the status quo to embed industry best practices into our People processes
• Act as a trusted advisor and mentor to team members and managers, providing support for professional growth and nurturing our awesome talent
• Collaborate effectively across functions on complex, high-impact global programs (pay review, performance review, promotions) to ensure tackling it together leads to shared success

About You

Nice to Haves

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work / life balance.

That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.