Talent.com
Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full Time
Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full TimeMacy's • Richmond, VA, United States
Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full Time

Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full Time

Macy's • Richmond, VA, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement-delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences.

You'll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.

In addition to meeting and exceeding sales goals, you'll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

How our Counter Managers spend their day...

  • Every day starts with a positive example . As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
  • On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
  • You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
  • You help the team Finish Strong - by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer's name and adding a personal touch.
  • You know that service starts with each other . You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
  • And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

Who You Are and What You Will Do

  • Deliver exceptional customer service through personalized consultations and expert product knowledge
  • Build lasting relationships with clients and drive client development through outreach and follow-up
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
  • Plan and execute in-store and vendor-led events to drive traffic and engagement
  • Maintain brand standards through proper merchandising, hygiene, and stock replenishment
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
  • Resolve customer concerns in a professional and customer-first manner
  • Stay informed on new launches, best-sellers, and beauty trends to support team education
  • Manage multiple priorities in a fast-paced environment with strong attention to detail
  • Demonstrate flexibility, sound judgment, and a passion for the beauty industry
  • 3-5 years of relevant retail, beauty, or leadership experience preferred
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to :

  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules / procedures in English
  • Essential Physical Requirements You Will Perform

  • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
  • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • What We Can Offer You

    Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

    Some additional benefits we offer include :

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal / financial advice
  • Access the full menu of benefits offerings here .

    About Us

    This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

    Join us and help write the next chapter in our story - Apply Today!

    This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

    BEAUTY00

    serp_jobs.job_alerts.create_a_job

    Counter Sales • Richmond, VA, United States

    Job_description.internal_linking.related_jobs
    Traveling Retail Merchandiser - Overnight

    Traveling Retail Merchandiser - Overnight

    SAS Retail Services • Quinton, VA, US
    serp_jobs.job_card.full_time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full Time

    Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - Full Time

    Macy's • Richmond, VA, US
    serp_jobs.job_card.full_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Beauty Manager

    Beauty Manager

    JCPenney • Colonial Heights, VA, US
    serp_jobs.job_card.full_time
    Do you like leading a team and watching them excel? Do you enjoy knowing your business inside and out? Do you like interacting with clients and finding ways to make them happy? Wellbeing a Beauty M...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    On-Site Coordinator

    On-Site Coordinator

    Accurate Personnel, LLC • Ruther Glen, VA, US
    serp_jobs.job_card.full_time
    ARE YOU READY TO GROW AND ADVANCE YOUR CAREER? JOIN OUR TEAM!.Accurate Personnel is hiring immediately for an Onsite Coordinator to join our team in Ruther Glen, Virginia!.Are you a people person w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Reserve Entomologist

    Reserve Entomologist

    United States Army • Bowling Green, VA, United States
    serp_jobs.job_card.full_time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career. Challenging Work Feel inspired with great case di...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - FullTime

    Retail Cosmetics Sales Counter Manager - Lancome, Short Pump Town Center - FullTime

    Macy's • Richmond, Virginia, United States
    serp_jobs.job_card.full_time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Store Supervisor - #868

    Store Supervisor - #868

    Sheetz, Inc • Chesterfield, VA, US
    serp_jobs.job_card.full_time
    Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient employee with a positive atti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Tax Associate - Local

    Seasonal Tax Associate - Local

    Intuit • QUINTON, VA, US
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Assistant General Manager

    Assistant General Manager

    Taco Bell • New Kent, VA, US
    serp_jobs.job_card.full_time
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Panda Restaurant Group • Chesterfield, VA, US
    serp_jobs.job_card.full_time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Hair Stylist / Cosmetologist

    Licensed Hair Stylist / Cosmetologist

    Hair Cuttery • Doswell, VA, US
    serp_jobs.job_card.full_time
    Licensed Hair Stylist - Let Your Talent Pay Off.At Hair Cuttery, stylists aren't just employees, they're the magic behind the mirror. We give you the tools, technology and training to turn your tale...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Arby's • New Kent, VA, US
    serp_jobs.job_card.full_time
    As a General Manager, you will be the leader of your restaurant's success! You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives.G...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Cosmetics Sales Beauty Advisor, Short Pump Town Center - Flex

    Retail Cosmetics Sales Beauty Advisor, Short Pump Town Center - Flex

    Macy's • Richmond, VA, US
    serp_jobs.job_card.full_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Seasonal Beauty Advisor - Sephora

    Seasonal Beauty Advisor - Sephora

    Kohl's • Chester, VA, US
    serp_jobs.job_card.full_time
    As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client exp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    Intuit • MANQUIN, VA, US
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager I

    Assistant Manager I

    Family Dollar • Petersburg, VA, US
    serp_jobs.job_card.part_time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Chesterfield Costco Sales Rep!! $22 / hr + DAILY BONUS!

    Chesterfield Costco Sales Rep!! $22 / hr + DAILY BONUS!

    Direct Demo • Chesterfield, VA, US
    serp_jobs.job_card.full_time
    WE'RE CURRENTLY HIRING A SALES REP FOR THE Chesterfield COSTCO!.Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Store Counter Sales

    Store Counter Sales

    Genuine Parts • Ashland, VA, US
    serp_jobs.job_card.part_time
    We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales, you are looked at as the "face of the retail store" and the go...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Tappahannock, Virginia, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Submarine Electronics

    Submarine Electronics

    Navy • Tappahannock, VA, United States
    serp_jobs.job_card.full_time
    ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted