ServiceNow ITSM (IT Service Management)

Job Title - ServiceNow ITSM (IT Service Management)

Location - Sunnyvale, California Onsite

Duration : 6+ months

Contract / possibility for conversions : Possible based on the need and performance

Onsite / Hybrid / Remote : Onsite

Only Locals / Nonlocals can be submitted : Sunnyvale, CA but if your candidate is willing to relocate, I can help with travel expenses for 1 day, for an onsite interview

Mode of interview : Zoom

No of rounds of interview : 4

New JP or Backfill position : Backfill

Job Title : ServiceNow IT SERVICE MANAGEMENT (ITSM) Solutions Architect (

Job Description :

We are seeking a highly skilled ServiceNow IT SERVICE MANAGEMENT (ITSM) Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow IT SERVICE MANAGEMENT (ITSM) evolves into a future-ready platform that improves employee experience and productivity.

Moveworks is an AI copilot platform that uses natural language understanding (NLU), machine learning, and large language models (LLMs) to automate workplace requests.

When integrated with ServiceNow ITSM (IT Service Management) or HRSD (HR Service Delivery) ,

Key Responsibilities :

• Maximize Moveworks & AI Value
• Assess current Moveworks integration within ServiceNow IT SERVICE MANAGEMENT (ITSM) and identify underutilized capabilities. Moveworks automates AI tasks
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across IT SERVICE MANAGEMENT (ITSM).
• Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan.
• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
• Solutioning & Delivery
• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
• Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes.
• Architect scoped apps for custom workflows where required.
• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
• Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

Qualifications :

Sandip Kumar

Sr. Tech Recruiter

Email :

sandip@stellentit.com

Address : 505 Knolle Court

Saint Augustine, FL 32092

Telephone :

www.stellentit.com

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