Bilingual Spanish Healthcare Customer Service

A company is looking for a Project Based Bilingual Spanish Healthcare Customer Service Representative.

Key Responsibilities :

Actively listen to customers to understand their concerns and build rapport

Provide essential information regarding access to care issues and benefits

Guide callers through troubleshooting and navigating self-service options

Required Qualifications, Training, and Education :

Must be 18 years or older and have a high school diploma or equivalent

Minimum of 6 months of experience in a call center or health plan call center preferred

Experience with Medicare and / or Medicaid is a plus

High computer proficiency and ability to navigate multiple applications

Willingness to work any shift between 10 : 00 am - 1 : 00 am, including weekends and holidays