Library Head of Patron Services

Dedicated to Excellence, Committed to Service

Library Head of Patron Services

The Head of Patron Services participates in general and supervisory responsibilities, managing the library service areas. This position works closely with the Library Director on the collection and analysis of reports and for library planning tasks. Promotes library resources and services and delivers timely instruction regarding research and library use while working with both academic departments and library staff to ensure services and instructional materials meet student needs.

General and Supervisory Responsibilities

Train, schedule, monitor, and evaluate assigned student employees and library staff. Conduct regular performance coaching and participate in disciplinary action as needed. Supervise the library operations regularly during the weekdays and some weekends. Serve at the various library service areas as needed. Complete other assigned tasks under the direction of the Library Director.

Analysis and Planning

Compile and analyze statistical data and report findings to the Library Director. Assist in the creation and implementation of library budgets, goals, objectives, and action plans in concordance with library assessments. Assist with the creation, upkeep, and enforcement of policy and procedure for all areas, ensuring consistency and alignment with ministry objectives.

Library Services

Provide leadership, planning, maintenance, and evaluation of library services including Circulation, Research Assistance, Interlibrary Loan, Reserve, Testing Center, and other library services, both paid and complimentary. Creates statistical and budgetary reports and patron satisfaction surveys regarding library services.

Outreach and Instruction

Lead the library's outreach efforts to promote library services and resources. Create and distribute promotional materials for library services, resources, and events. Ensure patrons can obtain a functional knowledge of library materials and services both online and in person. Prepare and deliver instructional materials and training sessions.

FLSA - Scanning (Non-exempt)

Education : MS - Library Science

Required Experience : 1+ years as a supervisor, 2+ years in customer service

Preferred Experience : 1+ years in an academic library

Physical Requirements and Skills : Capable of standing and walking for long periods of time, Customer Service, Interpersonal Relationships, Leadership, Office Technologies, Operating Office Equipment, Oral Communications, Oral Presentation, Sitting for long periods of time, Stamina to perform typical office functions, Written Communication