Director, Engineering Strategy & Operations

The Director of Engineering Operations is a senior leadership role focused on driving operational excellence across the engineering organization. This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high-quality outcomes, and align with broader company objectives.

As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform. You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions.

This is a hands-on leadership position that blends strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product & Engineering, Customer Success, and Professional Services to instill engineering rigor and deliver impactful solutions across industries and Salesforce Cloud.

Engineering Leadership & Enablement

Foster a culture of engineering excellence, continuous learning, and customer-first problem solving.

Build pathways for engineers to progress from onboarding to technical leadership in the field.

Program & Technical Strategy

Define the technical vision for the Engineering program, ensuring alignment with Salesforce platform best practices, guardrails, and product roadmaps.

Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements.

Evaluate program outcomes using data-driven insights to guide decision-making and refine future strategies.

Cross-Functional Collaboration

Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements.

Partner with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success.

Serve as the technical escalation point for complex deployments and customer technical blockers.

Requirements

12+ years of Operational & Program Engineering leadership experience in SaaS or enterprise software environments (not purely software engineering leadership experience).

Past consulting experience highly preferred.

Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks.

Deep technical expertise in Salesforce Platform architecture, application development, and scale / performance best practices

Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.

Operational mindset with experience scaling global programs and managing technical processes.

Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience)

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