Patient Access Communications Specialist PRN
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions :
Manages difficult or emotional individual situations
Responds promptly to individual needs
Responds to requests for service and assistance
Fulfills commitments to individuals
Requirements :
High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications
Communication Specialist • Richmond, KY, US