Help Desk Consultant

IT Help Desk Support – Wisconsin Residency Required

Contract Duration : 12+ months (with annual extensions likely)

Location : Hybrid in Madison, Wisconsin (On-site in Madison, WI at least 50% of the time, alternating weekly)

We are seeking an experienced IT Help Desk Support Professional to join our team on a 12+ month consulting project.  This role requires a current Wisconsin resident. The position operates on a hybrid model, requiring on-site presence in Madison, WI, at least 50% of the time on a bi-weekly rotation, with the initial onboarding conducted on-site for the first 2-3 weeks.

Key Responsibilities :

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system, including walk-ins.
• Document customer interactions and resolutions in the ticketing system.
• Perform remote troubleshooting and diagnostic techniques.
• Manage and resolve tickets efficiently, determining optimal solutions based on customer issues.
• Develop and update Knowledge Base documentation.
• Deploy PCs and mobile devices, install software, and assist customers with new devices.
• Image computers and complete post-image configurations.
• Lift computers and related equipment up to 40 lbs as needed.

Preferred Skills & Experience :

Interview Process :

This is an excellent opportunity for IT professionals who are well-versed in help desk operations and enjoy providing high-quality technical support. If you meet the qualifications and are looking for a challenging role in a dynamic environment, we encourage you to apply.